Junior Sales Support Executive Apprenticeship - Level 3

THE EMPLOYMENT AGENTS MOVEMENT (UK) LIMITED

Guildford (GU3 1LZ)

Closes on Wednesday 20 May 2026

Posted on 15 April 2026

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Summary

We’re looking for a Junior Sales Support Executive to join us at TEAM the UK’s largest network of independent recruitment businessesYou will play a key part in helping us continue to grow, ensuring warm leads are followed up, conversations increase and members/service partners receive an exceptional experience

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

(£20,000 - £27,500) - Based on individual candidate 

Training course
Customer service specialist (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm or 8.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Thursday 21 May 2026

Duration

1 year 2 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

What you’ll be doing as Junior Sales Support Executive at TEAM?

  • Following up on warm inbound enquiries about TEAM Membership and Service Partnerships
  • Scheduling discovery calls, demos and follow-up meetings for senior team members
  • Supporting the sales pipeline by preparing notes, proposals, follow-ups and reminders
  • Coordinating with prospects through LinkedIn, phone calls, Teams calls and email
  • Helping to nurture leads at all stages of the sales cycle to improve conversion rates
  • Maintaining accurate CRM records, ensuring all leads, conversations and tasks are logged and up to date
  • Tracking activity, outcomes and pipeline movement in line with TEAM processes
  • Producing simple reports and updates for internal review
  • Drafting and sending professional follow-up messages, holding statements and appointment confirmations
  • Assisting with onboarding tasks for new Members and Service Partners
  • Supporting with event admin, webinar attendance follow-ups and data clean-ups
  • Liaising with key partners and internal stakeholders where required

What we’re looking for in a Junior Sales Support Executive:

  • Confident communication skills across phone, video calls, email and LinkedIn
  • Strong organisational skills with attention to process and detail
  • Comfortability working with CRM systems and general sales technology (training provided)
  • Proactive and enthusiastic with the ability to pick up the phone and drive conversations
  • Good written communication and follow-up etiquette
  • Ability to manage multiple tasks and deadlines at once

Where you'll work

P M House, Riverway Industrial Estate
Old Portsmouth Road, Peasmarsh
Guildford
GU3 1LZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUNIPER TRAINING LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

  • Level 3 Customer Service Specialist Apprenticeship Standard
  • English and maths functional skills training if necessary
  • Dedicated Juniper skills coach for on the job training

Requirements

Essential qualifications

GCSE in:

maths & English (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Initiative
  • Confident Telephone Manner
  • Positive and self-motivated

About this employer

TEAM was founded in 1994, at a time when recruitment agencies worked in isolation and rarely shared opportunities.

 


Our founders set out to change that by creating a collaborative network where independent recruiters could support each other and grow together.

 


While it began with sharing jobs and candidates for split fees through TEAM Xchange, it has grown into something much bigger. A community where Members exchange knowledge, encourage one another and work together to help independent agencies succeed.

https://www.theteamnetwork.co.uk/about-us (opens in new tab)

Company benefits

Bonus up to £5K, hybrid working, full training, close support from senior leaders, exposure to the UK recruitment market, and a friendly, supportive team.

After this apprenticeship

  • Potential full-time position within the company

Ask a question

The contact for this apprenticeship is:

JUNIPER TRAINING LIMITED

Paul Nightingale

paul.nightingale@junipertraining.co.uk

07395789959

The reference code for this apprenticeship is VAC2000026463.

Apply now

Closes on Wednesday 20 May 2026