HR & Business Admin Apprentice
Worcester City Council
Worcestershire (WR1 2EY)
Closes in 8 days (Tuesday 28 April 2026 at 11:59pm)
Posted on 14 April 2026
Contents
Summary
Worcester City Council has an exciting opportunity for a Business Administration or Foundation CIPD apprentice to support a small but fast-paced HR team. This is the ideal role for someone interested in an HR career, with motivation to learn how people processes operate within a professional environment.
- Wage
-
£15,392 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- HR support (level 3)
- Hours
-
Monday to Friday 8am - 5pm
1 hour lunch.
Flexible working.
37 hours a week
- Start date
-
Monday 18 May 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Operate routine administration processes and support the operation of the service, including keeping systems up to date for recruitment and employee details
- Communicate with our internal customers, members of the public and our external providers, ensuring enquiries are dealt with efficiently and sensitively
- Collate, record, update and store data and information in line with the council's retention period and processes, whilst remembering that the information is confidential and sensitive
- Organise incoming and outgoing mail, either by post or emails
- Work within agreed procedures and prioritise tasks to ensure the duties are fulfilled
- Supporting with employee benefits and recruitment where necessary
- Creating a wellbeing programme to engage employees
Where you'll work
Guildhall
Worcester
Worcestershire
WR1 2EY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HEART OF WORCESTERSHIRE COLLEGE
Training course
HR support (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Service Delivery: Delivers excellent customer service on a range of HR queries and requirements, providing solutions, advice and support primarily to managers. Builds managers’ expertise in HR matters, improving their ability to handle repeated situations themselves where appropriate. Uses agreed systems and processes to deliver service to customers. Takes the initiative to meet agreed individual and team KPIs in line with company policy, values, standards. Plans and organises their work, often without direct supervision, to meet commitments and KPIs.
- Problem Solving: Uses sound questioning and active listening skills to understand requirements and establish root causes before developing HR solutions. Takes ownership through to resolution, escalating complex situations as appropriate.
- Communication & Interpersonal: Deals effectively with customers/colleagues, using sound interpersonal skills and communicating well through a range of media eg phone, face to face, email, internet. Adapts their style to their audience. Builds trust and sound relationships with customers. Handles conflict and sensitive HR situations professionally and confidentially.
- Teamwork: Consistently supports colleagues /collaborates within the team and HR to achieve results. Builds/maintains strong working relationships with others in the team and across HR where necessary.
- Process Improvement: Identifies opportunities to improve HR performance and service; acts on them within the authority of their role. Supports implementation of HR changes/projects with the business.
- Managing HR Information: Maintains required HR records as part of services delivered. Prepares reports and management information from HR data, with interpretation as required.
- Personal Development: Keeps up to date with business changes and HR legal/policy/process changes relevant to their role. Seeks feedback and acts on it to improve their performance and overall capability.
Training schedule
One day a week to college at HoW, Worcester Campus and 4 days a week in the office.
More training information
One day a week to college at HoW, Worcester Campus and 4 days a week in the office.
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
Other requirements
The role will require someone with strong problem solving and mathematical skills to allow interpretation of data, accurate handling of calculations and a clear breakdown of any issues into practical solutions to support the HR team. These skills should be supported by good IT knowledge, allowing confidence using HR systems, spreadsheets and online tools whilst ensuring accurate data management, efficient processes, and reliable reporting.
Hybrid working is possible, which involves the majority of the time in the office but also some time working from home if desired.
About this employer
Worcester City Council is an Equal Opportunities Organisation. It is committed to equality of opportunity for both its customers and its employees. This means that Council services and employment opportunities are equally available and accessible to all.
https://www.worcester.gov.uk/council (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
The role will help you develop key transferable skills and help to instil a good work ethic by working in a highly regarded HR setting within a reputable public sector employer. The experience you gain will stand you in good stead for the future and potentially open up a few options for further employment, if not with the City Council, then with other local authorities and beyond. We have several employees still with us at the Council who once joined as an apprentice; all of our opportunities are open to employees, and we would encourage anyone joining us to continue their career here. Throughout the duration of the apprenticeship, we will support your continued learning and will seek to invest in any additional training courses required for the role.
Ask a question
The contact for this apprenticeship is:
HEART OF WORCESTERSHIRE COLLEGE
Sue Portsmouth
sportsmouth@howcollege.ac.uk
01527572684
The reference code for this apprenticeship is VAC2000026186.
Apply now
Closes in 8 days (Tuesday 28 April 2026 at 11:59pm)