Apprentice Customer Service Administrator
NICK BROOKES RECYCLING LTD
CHESHIRE (CW5 6DB)
Closes in 13 days (Monday 13 April 2026 at 11:59pm)
Posted on 30 March 2026
Contents
Summary
You will be handling a high volume of inbound calls from existing customers, booking work, processing jobs, and actively promoting additional services we offer. Many of our customers already use one service; your role is to identify opportunities, ask the right questions, and convert enquiries into extra business.
- Wage
-
£16,640 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, Shifts to be confirmed.
40 hours a week
- Start date
-
Monday 27 April 2026
- Duration
-
1 year
- Positions available
-
2
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Reporting to: Office Manager :
Key Responsibilities:
- Handling customer enquiries via phone and email
- Building strong relationships with customers
- Communicate with customers regarding deliveries, exchanges & collection queries
- Processing bookings and orders accurately on internal systems
- Providing excellent customer service at every touchpoint
- Completing weighbridge tickets
- Taking payments
- Despatch and debrief of drivers
- Working alongside Transport Team to provide customer job updates
Where you'll work
WARDLE INDUSTRIAL ESTATE
WARDLE
NANTWICH
CHESHIRE
CW5 6DB
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHESHIRE COLLEGE SOUTH AND WEST
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- In-house training plus the candidate will follow a Level 3 Apprenticeship programme and study towards a Level 3 in Business Administration
- This training will be structured and delivered by Cheshire College – South & West
- If the candidate does not hold GCSE grades A-C (9-4) or equivalent, they will be required to complete a Level 2 Functional Skill in the relevant subject
Requirements
Essential qualifications
GCSE in:
- English (grade C/4)
- Maths (grade C/4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
About this employer
Established in 1992, Nick Brookes Recycling is a fast paced, family-run recycling business known for quality service at competitive pricing. At Nick Brookes, we make waste management simple, reliable, and stress‑free. Whether you need a skip for a home project, quality aggregates for building work, or a team you can trust for demolition, we’re here to help with a friendly, down‑to‑earth service.
We’re proud to support our local community with quick deliveries, fair prices, and a team that genuinely cares about doing a good job. From small DIY jobs to large commercial projects, we work hard to keep everything running smoothly so you can focus on what matters.
With Nick Brookes, you’re not just getting a service — you’re getting a team that’s easy to work with and always happy to lend a hand.
After this apprenticeship
- Potential to move into a Transport Planning role with the opportunity to complete a further apprenticeship with the RHA (Road Haulage Association) and gain Transport Manager Certificate of Professional Competence if desired
Ask a question
The contact for this apprenticeship is:
CHESHIRE COLLEGE SOUTH AND WEST
Becky Smythe
becky.smythe@ccsw.ac.uk
The reference code for this apprenticeship is VAC2000024061.
Apply now
Closes in 13 days (Monday 13 April 2026 at 11:59pm)