Junior IT Support Engineer Apprentice
MOONCOMPUTERS LTD
BLISWORTH (NN7 3DG)
Closes on Friday 8 May 2026
Posted on 27 March 2026
Contents
Summary
We are looking for a motivated and enthusiastic candidate to join our growing IT support team. This is an excellent opportunity for someone looking to start a career in IT and gain hands-on experience in a supportive and fast-paced environment.
- Wage
-
£19,000 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday, 08:30 - 17:30.
40 hours a week
- Start date
-
Monday 11 May 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Act as the first point of contact for IT support queries from clients via phone, email and the helpdesk system
- Log, manage and update support tickets within the helpdesk system
- Troubleshoot basic hardware, software and operating system issues
- Escalate more complex technical issues to senior engineers when required
- Assist with the setup and configuration of desktops, laptops and other IT equipment
- Help prepare and deploy new equipment for clients
- Support engineers with on-site visits or project work when required
- Maintain accurate documentation of work completed and actions taken
- Provide friendly, professional customer service at all times
- Assist with general office and administrative tasks where needed
Where you'll work
UNIT 3
PROSPECT COURT
COURTEENHALL ROAD
BLISWORTH
NN7 3DG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ISALES ACADEMY LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
More training information
This is a Level 3 (Equal to A Level), Information Communication Technician Apprenticeship for a duration of 18 months
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Analytical skills
- Logical
- Team working
- Initiative
Other requirements
Desirable (but not essential):
- Basic knowledge of Windows operating systems
- Understanding of computer hardware and troubleshooting
- Awareness of viruses, malware or spyware and how they affect systems
- Previous customer service or technical support experience
About this employer
Mooncomputers is a national IT solutions provider that was founded in 2001. For two decades, our consistent success has led us to develop exciting solutions and services for customers across the country. As a direct result, Mooncomputers has rapidly grown and developed a range of managed services that provide businesses with the foundations to build an agile, scalable technology infrastructure, while still ensuring our customers find true value for money.
After this apprenticeship
- An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
- Potential for full-time employment on successful completion of the apprenticeship
- Transferable skills that are invaluable in the wider world of work
Ask a question
The contact for this apprenticeship is:
ISALES ACADEMY LIMITED
The reference code for this apprenticeship is VAC2000023633.
Apply now
Closes on Friday 8 May 2026