IT SUPPORT APPRENTICE

ST CHRISTOPHERS HOSPICE

LONDON (SE26 6DZ)

Closes in 31 days (Saturday 25 April 2026 at 11:59pm)

Posted on 24 March 2026

Print

Contents

Summary

The IT team supports all staff and volunteers working across multiple sites in southeast London. This includes our Sydenham and Orpington sites, our shops, and the ability for people to work remotely.

Wage

£14,976 to £23,793.12, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm

36 hours a week

Start date

Thursday 30 April 2026

Duration

1 year 6 months

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The IT team supports all staff and volunteers working across multiple sites in southeast London. This includes our Sydenham and Orpington sites, our shops, and the ability for people to work remotely.

Our IT department includes the following functions:

  • An in-house IT helpdesk support team that provides telephone, virtual and deskside support for common IT issues (Account management and administration, IT hardware/software issues,
    printing, telephony, etc.)
  • This includes a 24/7 out-of-hours on-call service for clinicians/staff who require IT support outside of core office hours
  • Support for the core networking, server infrastructure, and associated design and maintenance
  • This is provided by a combination of external contractors and our in-house IT team
  • In-house Database administration which provides detailed analysis, reports and design changes to our Patient Record System (as well as to HR and other departmental database systems as necessary)
  • Development and implementation of Ad-Hoc Projects – such as IT Equipment rollouts, upgrades to IT infrastructure, and implementing new systems according to organisational need
  • This work is carried out by a combination of internal and external IT resources

Primary Job Purpose:

  • To provide excellent customer service to all those requiring IT support onsite and offsite (using provided remote IT support tools)
  • To record all requests for IT support on the IT helpdesk system, escalating any priority calls as required
  • To respond to and resolve first line IT support queries as per IT service desk SLA
  • Assist with setting up and maintaining computers, laptops, mobile devices, user accounts and AV devices
  • Support common software applications (e.g. Microsoft 365, email, collaboration tools)
  • Distribute and install print toners when required
  • Escalate more complex issues to senior IT staff or external providers
  • Other activities and IT related projects, including the logging of IT assets, following the joiners and leavers process, and assisting the IT team with software patching, desktop upgrades, IT equipment office moves and support the IT team with IT project work as required
  • Support staff with the use of IT and AV equipment
  • Learn and follow IT policies, data protection, and cybersecurity best practices

C1: Customer Focus:

  • Attend to and manage IT service desk phone calls, providing suitable responses and ensuring the creation of a helpdesk ticket for every call on the IT Helpdesk system
  • Address and resolve first-line IT support calls through email, telephone, and talking to the user
  • Provide desk-side support by visiting staff when necessary to resolve issues
  • Respond to faults, assistance requests, and change requirements
  • Ensure that the IT new starter, mover and leaver process is followed
  • Collaborate with other IT staff to assist in project work

C2: Self-Management and Problem Solving:

  • Identify and flag IT helpdesk calls which are impacting staff
  • Whenever possible, aid the IT team in tasks such as software patching, desktop upgrades, and other IT-related projects
  • Ensure that incoming and outgoing IT assets are properly labelled and recorded in the IT asset management system

C3: Working with Others:

  • Work with the IT team to help deliver projects, system builds and application installations
  • Provide temporary cover for the IT Support team in their absence
  • Provide first line support to staff who require assistance with Microsoft applications

Where you'll work

51-59 LAWRIE PARK ROAD
SYDENHAM
LONDON
SE26 6DZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

  • An apprenticeship includes regular training with a college or other training organisation
  • At least 20% of your working hours will be spent training or studying
    Information Communication Technician Level 3 apprenticeship standard
  • You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
  • Your training will include gaining a Level 3 Information Communication qualification

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade C/4 +)
  • Maths (grade Grade C/4 +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience

About this employer

A warm welcome to St Christopher's
We are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you.

We passionately believe in the words of our founder, Dame Cicely Saunders, who said: “You matter because you are you and you matter until the last moment of your life.” That means we’ll listen to your story, adapt our treatments and advice to suit your particular needs, and we won’t stop until we can give you the best possible support.

The hospice itself is a friendly, vibrant place, and as unlike a traditional hospital as we can make it. But rest assured, our medical and nursing care is excellent and our clinical teams are highly professional and devoted to doing their best for you.

However, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home. If you’re one of them, we are ready to help you too.

https://www.stchristophers.org.uk/about/ (opens in new tab)

After this apprenticeship

  • Over 90% of our apprentices move on to permanent full-time employment in the tech industry
  • There are also opportunities to extend your training with a higher-level Apprenticeship Programme
  • Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000022969.

Apply now

Closes in 31 days (Saturday 25 April 2026 at 11:59pm)