Business Administration and Customer Support Apprentice

IMAGINE OFFICE SUPPLIES LIMITED

PLYMPTON (PL7 4FD)

Closes in 15 days (Friday 15 May 2026 at 11:59pm)

Posted on 29 April 2026

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Summary

Imagine Direct Office Supplies are looking for a proactive and organised Business Apprentice to support the day-to-day demands of the business functions and operations.  The role is ideal for someone looking to start their career within a business setting whilst working towards a nationally recognised qualification.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

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Training course
Business administrator (level 3)
Hours
Monday - Friday, 9.00am - 5.00pm (30 minutes unpaid lunch break)

37 hours 30 minutes a week

Start date

Monday 18 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Order processing, records and documentation
  • Maintain our CRM systems with up to date information that will include calling existing customers and also older customer accounts that may have been over looked for new products
  • Enter customer orders and quotes into company systems accurately using Microsoft Office and our in-house CRM systems
  • Assisting with limited financial processes which include but not limited to book keeping, adding the purchase ledger, credit controls etc.  There maybe scope to learn more about this side of the business for a potential future role within the company
  • You are to act is first point of contact for enquiries over the phone and email and therefore must be confident, have excellent verbal and written communication skills whilst providing a friendly, customer focused service to all customers/clients
  • You will also be involved in helping to grow and maintain our social media presence
  • The postholder will be fully supported during the apprenticeship and will receive regular support, training and help throughout.

Where you'll work

UNIT 22
10 BELL CLOSE
NEWNHAM INDUSTRIAL ESTATE
PLYMPTON
PL7 4FD

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

FOCUS TRAINING (SW) LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Full Business Administrator Standard - Level 3
  • On the job training/support in the workplace as necessary
  • Remote training every month backed up by regular site visits
  • College attendance/support available monthly if required
  • Employer to offer dedicated training time to support Off-The-Job training as required/necessary

Requirements

Desirable qualifications

GCSE in:

  • English (grade A*/9 - C/4)
  • Mathematics (grade A*/9 - C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Customer care skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental

About this employer

Imagine Office Supplies is a family run Office and General Stationery Company based in Plympton, Plymouth. We are looking for a motivated individual to join our team to help support our Account Managers and IT function with administration support.

After this apprenticeship

  • Possibility of future progression options upon successful completion of Level 3 qualification
  • To be discussed at interview

Ask a question

The contact for this apprenticeship is:

FOCUS TRAINING (SW) LIMITED

Trevor Barnes

trevor.b@tftg.org

07836 536590

The reference code for this apprenticeship is VAC2000022879.

Apply now

Closes in 15 days (Friday 15 May 2026 at 11:59pm)