Level 2 Facilities Operative Apprenticeship with Canary Wharf College
INSPIRE ATA LIMITED
London (E14 9GL)
Closes in 18 days (Monday 13 April 2026 at 11:59pm)
Posted on 24 March 2026
Contents
Summary
Join our team as a Facilities Operative Apprentice, helping to keep our school clean, safe, and well-maintained. You’ll support site security, daily maintenance, and uphold high health and safety standards while promoting the welfare of all pupils and staff.
- Wage
-
£14,560 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Facilities services operative (level 2)
- Hours
-
Monday to Friday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pm (1 hour lunch break)
35 hours a week
- Start date
-
Monday 27 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Day to Day Site Management:
- Be the first point of contact for all facilities issues on site
- Manage the security and opening/closing of the building
- Carry out all Facilities-related waste management ensuring compliance
- Ensure the site remains clean of litter and unwanted debris
- Liaise with cleaners and assist with any reactive cleaning requests that may require extra support
- Carry out the full delivery of any school events or lettings, including planning, removal and reinstating furniture and other items
- Arrange and remove furniture, fixtures or fittings as required
- Key and fob management including site induction for staff
- Liaise with teaching staff and ensure that all facilities for teaching and learning are as high quality as possible
- Support with Break and Lunch duties
Site Maintenance:
- Supervise all work completed by outside agencies on the site and grounds including their services, fittings and equipment, ensuring any inefficiency or ineffectiveness is managed
- Arrange ad-hoc maintenance and repair of the buildings and regularly inspect internal and external fabric of the buildings, initiating reparation of defects and prioritising necessary repairs
- Any major defects or development plans to be discussed with the Principal
- Liaise with the Principal on all matters of security during the school day and out of hours
- Maintain, decorate and repair Trust premises where such work is within the capabilities of the Facilities team
Servicing and Testing:
- Carry out in house statutory testing as required and ensure all tests are logged and recorded
- Oversee external tests or assessments when required
Goods and Ordering:
- Completing the ordering for facilities resources and furniture including negotiating on price to ensure value for the Trust
- Oversight of deliveries to the site as appropriate including receipting each delivery, processing invoices and delivering items to the relevant staff members
- Investigate and follow up on missing orders and parts
Health and Safety:
- Regularly inspect the school premises to identify any health and safety issues along with the need for repairs or improvements to the buildings or grounds
- All health and safety matters need to be immediately brought to the attention of the Principal/Director of Health and Safety
- To support the Director of Health & Safety in ensuring the Trust complies with its statutory obligations in regard to health and safety for the site
- Any Other Duties:
- Undertake any task to support the safe daily functioning of the Trust to support the academy as requested by the Principal/CEO
Main Duties:
General:
Supporting the whole school technical/administration team as necessary
Where you'll work
7 Selsdon Way
London
E14 9GL
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
GLP TRAINING LTD
Training course
Facilities services operative (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
- Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
- Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
- Carry out health and safety checks in accordance with SOPs
- Report the findings of health and safety checks in accordance with SOPs
- Identify risks, hazards and threats to people, property and premises in accordance with SOPs
- Act on the findings of health and safety checks in accordance with SOPs
- Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
- Report on the actions taken in accordance with SOPs
- Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
- Respond to customers’ queries and incidents in accordance with SOPs
- Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
- Deal with complaints in accordance with SOPs
- Keep customers informed of developments, issues and delays in accordance with SOPs
- Apply policies in sustainability and corporate social responsibility in accordance with SOPs
- Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
- Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
- Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
- Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
- Report the findings of premises and equipment inspections in accordance with SOPs
- Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
- Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
- Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
- Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
- Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
- Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
- Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
- Greet and treat visitors in accordance with SOPs
- Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
- Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
- Report issues and problems in accordance with SOPs
- Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
- Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
- Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
- Report the correct operation of FM buildings and equipment in accordance with SOPs
- Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
- Complete and keep up-to-date personal development plans
- Keep FM-related skills up-to-date
- Keep FM-related knowledge up-to-date
- Manage customer expectations in accordance with SOPs and organizational expectations
- Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
- Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
- Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
- Comply with relevant health, safety and environmental legislation (Health and Safety at Work etc Act 1974) e.g. logging incidents, posting/distributing health and safety notices, checking fire extinguishers, fire alarms, confirming that checks have been carried out, use of PPE
- Comply with other relevant legislation e.g. food safety, employment rights and responsibilities, data protection, equality, diversity and inclusion
- Comply with standard operating procedures (SOPs) e.g. permits to work, contractor risk assessments, safe systems of work, site inductions
- Carry out health and safety checks in accordance with SOPs
- Report the findings of health and safety checks in accordance with SOPs
- Identify risks, hazards and threats to people, property and premises in accordance with SOPs
- Act on the findings of health and safety checks in accordance with SOPs
- Implement site emergency and evacuation procedures in accordance with SOPs e.g. acting as emergency evacuation marshal, submitting evacuation plans and reports/audits
- Report on the actions taken in accordance with SOPs
- Collaborate with other colleagues (e.g. security officers, cleaning operatives, receptionists, engineers and catering staff) in accordance with SOPs
- Respond to customers’ queries and incidents in accordance with SOPs
- Take action that is appropriate to the nature of the FM query (e.g. clarifying straightforward contractual/SLA queries, referrals/escalation)
- Deal with complaints in accordance with SOPs
- Keep customers informed of developments, issues and delays in accordance with SOPs
- Apply policies in sustainability and corporate social responsibility in accordance with SOPs
- Identify areas for improvement in sustainable and corporate social responsibility performance in accordance with SOPs
- Make practicable suggestions for improvements to corporate social responsibility performance in accordance with SOPs
- Operate the stock management system in accordance with SOPs e.g. stock checking, replenishment, stock ordering
- Confirm the correct functioning of equipment used to deliver FM services in accordance with SOPs (e.g. franking machines, reprographics equipment, cleaning equipment, vending machines, catering trolleys, radios, walkie-talkies etc.)
- Report the findings of premises and equipment inspections in accordance with SOPs
- Carry out quality assurance checks in accordance with SOP's to ensure that FM services are delivered to the required standard.
- Deal with feedback or escalate issues beyond their level of authority in accordance with SOP's
- Collect FM-related information from a variety of sources (e.g. from BMS, helpdesk or in-house systems) in accordance with the task specification
- Collate FM and health and safety information as specified (e.g. preparing preliminary reports such as energy usage and sustainability, heating systems, lighting systems, security and access systems) in accordance with the task specification
- Identify and report on opportunities for improvement from information collected in accordance with the task specification using appropriate software applications and communication platforms
- Provide support to the access management system in accordance with SOPs (e.g. ID checks, key authorization, security marking, security access data, building security alarm systems (access, CCTV etc)
- Ensure communal areas meet required standards of cleanliness and presentation in accordance with SOPs (e.g. cleanliness checks, keeping the area tidy and free from hazards, maintaining the currency of publicity displays, dealing with post, deliveries and laundry, acting as a traffic marshal, removing rubbish etc)
- Greet and treat visitors in accordance with SOPs
- Ensure service areas are maintained in accordance with SOPs for cleanliness and hygiene (e.g food preparation areas, control rooms, compactors and refuse areas)
- Support others through the provision of reception services, events organisation, hospitality and catering, room set-up and restoration in accordance with SOPs and the task specification
- Report issues and problems in accordance with SOPs
- Log jobs and arrange for repairs and engineering maintenance in accordance with SOPs
- Carry out inspections of premises and facilities to ensure the correct functioning of buildings and plant equipment in accordance with SOPs e.g. access systems, temperature checks, repairs carried out
- Carry out minor repairs and maintenance or ensure that they have been carried out in accordance with SOPs e.g. changing toner, changing batteries, replenishing stationary, PPM audits
- Report the correct operation of FM buildings and equipment in accordance with SOPs
- Keep asset registers up-to-date (checks, reconciliation, record keeping) in accordance with SOPs
- Complete and keep up-to-date personal development plans
- Keep FM-related skills up-to-date
- Keep FM-related knowledge up-to-date
- Manage customer expectations in accordance with SOPs and organizational expectations
- Communicate with customers confidently and clearly using communication methods that are appropriate to the situation in accordance with organizational expectations
- Support the project team constructively and in a way that engenders positive relationships in accordance with organizational expectations
- Report on the extent that objectives have been met and escalate any issues in accordance with organizational expectations
Training schedule
- An apprenticeship includes regular training with a college or other training organisation
- At least 20% of your working hours will be spent training or studying
More training information
Facilities Services Operative Level 2 Apprenticeship Standard
Requirements
Desirable qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Problem solving skills
- Team working
- Initiative
- Physical fitness
Other requirements
Pre-employment checks. Please be aware that upon a successful offer of employment the company completes digitalised right-to-work checks and DBS applications via an external provider - 'Matrix Screening'. The company also completes an internal online social media search, in line with Keeping Children Safe in Education guidance.
About this employer
Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.
After this apprenticeship
- Potential full-time employment for the right candidate upon successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
GLP TRAINING LTD
The reference code for this apprenticeship is VAC2000022838.
Apply now
Closes in 18 days (Monday 13 April 2026 at 11:59pm)