Customer Service Apprentice

Belvoir Sales & Lettings Bury

BURY (BL9 7DJ)

Closes in 23 days (Friday 17 April 2026)

Posted on 23 March 2026

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Summary

Immediate start for an enthusiastic apprentice to join the team at Belvoir Sales & Lettings Bury working within our valuations department. We are looking to invest in an Apprentice who wants to progress and grow in a company that offers excellent long-term career progression, is willing to learn and is customer focused.

Wage

£15,600 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday, between 9.00am - 5.00pm.

37 hours 30 minutes a week

Start date

Monday 27 April 2026

Duration

1 year 4 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • To arrange sale and lettings viewings with prospective purchasers and tenants
  • To arrange sale and lettings valuations with prospective vendors and landlords
  • To arrange appointments with vendors and landlords for photographs and measurements
  • To arrange x2 routine inspections annually with tenants
  • To send property brochures to vendors and landlords for approval
  • To arrange check-ins and checkouts appointments with tenants
  • Process letting applications and ensure references are carried out
  • To arrange move in appointments with tenants and send out confirmation emails
  • To scan all paperwork into the system and file hard copy in the filing cabinet
  • To update move out dates on the system when tenants provide their notice to vacate
  • To maintain the key sheet and ensure the key cabinet is kept up to date
  • Inputting client’s details and updating client records
  • Providing weekly and even daily updates to our client on the phone and by email
  • Dealing with customer queries
  • Supporting team members
  • Speaking to customers to enquire if they wish to sell their business

Where you'll work

110 WASH LANE
BURY
BL9 7DJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

BURY COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner L2 Standard.

This qualification requires college attendance once per month.

Requirements

Essential qualifications

GCSE in:

English (grade C/4 or above or equivalent)

Desirable qualifications

GCSE in:

Maths (grade C/4 or above or equivalent)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Number skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental

About this employer

We are a small and friendly Sales & Lettings specialists based in Bury. We cover the areas of Bury, Ramsbottom, Radcliffe, Rossendale, Heywood and Whitefield, so if you're thinking of selling or letting out a property we can offer a free valuation, or support with offers, negotiations and progression. We offer a wide range of properties across towns, cities and rural areas with a clear, honest advice throughout the process using extensive Marketing (Portals, Social Media, Local Network). We’ll help you get clarity on what’s possible and how to get moving.

https://www.belvoir.co.uk/estate-agents-and-letting-agents/branch/bury/ (opens in new tab)

After this apprenticeship

We are offering the right person a long-term career and a permanent position within the company upon successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

BURY COLLEGE

The reference code for this apprenticeship is VAC2000022673.

Apply now

Closes in 23 days (Friday 17 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.