Apprentice IT Support Analyst

FSP

Reading (RG6 1RB)

Closes in 29 days (Friday 17 April 2026)

Posted on 19 March 2026

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Summary

The successful candidate will play an integral role within the Service Desk team, providing high quality technical support and contributing to the effective delivery of IT services.

You’ll gain exposure to a wide range of technologies and supporting tools for devices, networks, virtual environments, and data protection.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

Training course
Information communications technician (level 3)
Hours
Monday - Friday, times to be confirmed.

37 hours 30 minutes a week

Start date

Tuesday 1 September 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Responsibilities

  • Provide first‑line support for incidents and service requests raised by FSP users, ensuring a positive support experience.
  • Support the resolution of incidents and completion of service requests in line with agreed service levels.
  • Contribute to the delivery of internal IT support services, working across Windows, iOS, Android and iPhoneOS environments.
  • Assist with hardware setup, configuration, and ongoing maintenance.
  • Support the monitoring of IT platforms, responding to cybersecurity alerts and contributing to reporting activities.
  • Build and maintain knowledge of the technologies and tools supported within the IT environment.

About You

  • Have A‑levels (or equivalent) and must hold GCSEs (at Level 2 or above) in both English and Maths.
  • Have a genuine interest in technology and enjoy learning about new tools and systems.
  • Helpful and enjoy supporting others with technical issues.
  • Comfortable working alongside others and contributing to shared tasks and outcomes.
  • Approach challenges as learning opportunities and is open to training and development.
  • Detail oriented and take pride in completing work accurately.
  • Organised, dependable and motivated to build technical skills.

The following would be advantageous, but not essential:

  • Experience troubleshooting or problem‑solving technical issues
  • Basic scripting knowledge or familiarity with PowerShell

What we look for in our people

  • Strong alignment with FSP values and ethos
  • Commitment to teamwork, quality and mutual success
  • Proactivity with an ability to operate with pace and energy
  • Strong communication and interpersonal skills
  • Dedication to excellence and quality

Where you'll work

The Now Building
Thames Valley Park Drive
Reading
RG6 1RB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

TECHNICAL PROFESSIONALS LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

During the programme, you will:

  • Work towards a nationally recognised Level 3 Information Communications Technician qualification, delivered by LearnTech.
  • Develop hands-on experience across IT infrastructure, including IT systems support, networking and resilience, cybersecurity best practices, cloud platforms and services, data storage, and IT support processes and documentation
  • Learn how to monitor, maintain, and support systems to ensure they are secure, resilient, and reliable.
  • Have the additional opportunity to work towards a BCS AI & Data Award during your apprenticeship

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Team working
  • Initiative

Other requirements

FSP is an equal opportunity employer, and we welcome applications from all suitable candidates. We consider all applicants for employment regardless of age, disability, sexual orientation, gender identity, family or parental status, race, colour, nationality, ethnic or national origin, religion or belief.

Research suggests that applicants from under-represented groups are less likely to apply for roles if they do not precisely meet requirements, or if they feel there were clear barriers as to who should apply. If you are excited about a potential role with us but are concerned that you may not be a perfect fit, please do apply, as you may be the ideal candidate for this role or for a different vacancy within FSP.

We endeavour to always provide a fair opportunity for applicants to showcase themselves in the best way possible during any interviews or meetings. If you require any adjustments for a call or in-person meeting, please let us know. 

About this employer

FSP is a leading consultancy specialising in Digital, Security and AI solutions. Our success is enabled by our unwavering commitment to excellence, our people centric culture alongside best-in-class operations, ensuring impactful and sustainable outcomes for our clients.

As a long standing and highly accredited Microsoft Partner, with extensive solution designations, we partner with clients across a range of commercial sectors, enabling digital transformation, innovation and robust cyber security.

We navigate the complexities of data sensitivity, confidentiality, governance and compliance. We blend strategic insight, depth of technical expertise, delivery and operational excellence to meet the specific requirements outlined.

We take a collaborative, one team approach with our clients to drive sustainable change, providing outstanding client experience and delivering exceptional results that are aligned with business priorities.

Our commitment to security and quality is reinforced by our ISO27001 and ISO9001 certifications (UKAS), as well as our CREST approved penetration testing and SOC capabilities. Additionally, we are an IASME Cyber Essentials Certification Body and Cyber Essentials Plus certified.

Find out more about our accolades here: https://fsp.co/about-fsp/

 

Why work for FSP?

At FSP, we are committed to providing:

  • A collaborative and supportive environment in which you can grow and develop your career
  • The tools and opportunity to do work you can be proud of
  • A chance to work alongside some of the best people in the industry, who always seek to share their knowledge and experience
  • Hybrid working – we empower you to make smart choices about when and where to work to achieve great results
  • Industry leading coaching and mentoring
  • Competitive salary and an excellent benefits package

After this apprenticeship

The successful applicant will achieve a Level 3 qualification in Information Communication Technician at the end of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

TECHNICAL PROFESSIONALS LIMITED

The reference code for this apprenticeship is VAC2000022146.

Apply now

Closes in 29 days (Friday 17 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.