Apprentice Customer Service Business Administrator (Level 3), Fix Auto Buckingham, Brackley

Fix Auto Buckingham

BRACKLEY (NN13 7EU)

Closes on Thursday 30 April 2026

Posted on 27 March 2026

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Summary

A Customer Service Advisor handles enquiries, resolves issues, and ensures customer satisfaction through phone, email, or in-person interactions. The role requires strong communication, problem-solving and organisational skills, with a focus on building relationships and delivering excellent service.

Wage

£16,640 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service specialist (level 3)
Hours
Monday - Friday, 8.00am - 5.30pm. Typical working week of 40 hours includes minimum required study allowance.

40 hours a week

Start date

Monday 11 May 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

The role will involve:

  • Communicating with customers via phone, email or in person
  • Addressing customer needs
  • Offering customer advice
  • Processing customer orders and/or requests
  • Maintaining accurate records of customer interactions
  • Ensuring customer satisfaction
  • Professionally handling customer complaints

Strong communication, problem-solving and organisational skills are essential, as well as the ability to work efficiently in a fast-paced environment while maintaining a positive attitude.

Please consider the following:

Key skills:

  • Use IT systems
  • Record and document production
  • Decision making
  • Interpersonal skills
  • Communications
  • Quality
  • Planning and organisation
  • Project management

Key knowledge:

  • The organisation
  • Value of their skills
  • Stakeholders
  • Relevant regulation
  • Policies
  • Business fundamentals
  • Processes
  • External environment factors

Key behaviours:

  • Professionalism
  • Personal qualities
  • Managing performance
  • Adaptability
  • Responsibility

Where you'll work

UNITS 1 & 2
BUCKINGHAM COURT
BUCKINGHAM ROAD
BRACKLEY
NN13 7EU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

AUTO-ASSESS LIMITED

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

  • You will be working towards Level 3 standard in Customer Service
  • You will work alongside a mentor and our training partner who will work together to support and guide you through the training programme
  • No college attendance is required as training will take place on-site

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C or above)
  • Maths (grade 4/C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Analytical skills
  • Logical

About this employer

Owned and managed by local businessman Richard Taylor, Fix Auto Buckingham joined the Fix Auto UK network in November 2008 and is firmly established as a key multi-award-winning vehicle repair centre. Housed in a 12,000 sq ft bodyshop with ample secure car parking, the repair centre which is located on the south side of the town of Buckingham equally placed between Bicester and Milton Keynes and is easy to find as its position is exceptionally close to the main A421 arterial road. Designed to ensure the most efficient and speedy repairs possible, the facility has the capacity to repair more than 1,500 vehicles including LCVs annually. As with all Fix Auto UK vehicle repairers, the business holds the prestigious BS10125 accreditation which provides the ultimate confidence that all repairs are carried out to the highest British Standards and as such ensures all car accident repairs, dent removals, dent repairs, bumper repairs, wheel alignment and wheel tracking are repaired or rectified to the highest standards. The team at the car body shop specialises in all car accident repairs, paintless dent removals and paintless dent repairs and effortlessly correct those annoying car scratches and door dinks caused in supermarket car parks! They also have the facilities to re-gas air conditioning systems.

https://fixauto.com/uk/en/shop/fixauto-buckingham/ (opens in new tab)

After this apprenticeship

  • A high-quality apprenticeship, giving apprentices the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry
  • With such a wide range of skills instilled, the qualified apprentice will be equipped to move to many areas within the motor industry

Ask a question

The contact for this apprenticeship is:

AUTO-ASSESS LIMITED

Jo Jones

Joanne@auto-assessltd.co.uk

The reference code for this apprenticeship is VAC2000021462.

Apply now

Closes on Thursday 30 April 2026