Coordinator Apprenticeship (CMDA)

FIRST RESPONSE FINANCE LIMITED

Chilwell (NG9 6RZ)

Closes in 13 days (Monday 30 March 2026)

Posted on 16 March 2026

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Summary

This is an opportunity to join a learning organisation, where development is vital and people are at the heart of what we do. You’ll work as part of an underwriting team, managing the internal demand that comes from customers and dealer partners.

Wage

£14,722.50 to £23,809.50, depending on your age

National Minimum Wage

Check minimum wage rates (opens in new tab)

  • Profit share bonus.
  • Pay increases yearly
  • Christmas Bonus

Training course
Chartered manager (degree) (level 6)
Hours
Monday to Friday 09:00 - 17:30 1 in 4 Saturdays 10:00 - 16:00

37 hours 30 minutes a week

Start date

Monday 24 August 2026

Duration

3 years

Positions available

2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Working as part of a busy underwriting team, dealing with customers requested call backs, providing updates to our dealer partners and ensuring we have the staff to meet the customers' demand
  • Responsible for the team’s daily capacity. This means communicating between teams, organising lunches etc. and making sure we have the staff available to meet customers’ phone calls
  • Manage and take responsibility for own performance and give feedback to team members where required
  • The first port of call for customer contact. This means dealing with all customer replies and managing your days’ work in an organised manner
  • Oversee customer applications requiring cross-functional collaboration, ensuring efficient coordination and timely progression
  • CMDA - Level 6
  • Obtain a Management Degree at Nottingham Trent University

Where you'll work

5 Regan Way
Chetwynd Business
Park
Chilwell
NG9 6RZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

NOTTINGHAM TRENT UNIVERSITY

Training course

Chartered manager (degree) (level 6)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Support the development of organisational strategies and plans. Develop and deliver operational plans; being able to set targets and KPIs, manage resources, and monitor and measure outcomes to establish operational effectiveness, efficiencies and excellence.   Produce reports that clearly present information and data, using a range of interpretation and analytical processes.  Gain wide support to deliver successful outcomes
  • Plan, organise and manage resources in order to achieve organisational goals.  Identify key outcomes, develop and implement plans and monitor progress, and provide reports as required.  Proactively identify risk and create plans for their mitigation. Able to initiate, lead and drive change within the organisation, identifying barriers/challenges and how to overcome them. Ability to use widely recognised project management tools
  • Managing budgets, controlling expenditure and production of financial reports
  • Use of customer insight and analysis of data to determine and drive customer service outcomes and improve customer relationships.  Creative approaches to developing solutions to meet customer need
  • Able to identify service/organisational improvements and opportunities for innovation and growth, using qualitative and quantitative analysis of information and data and benchmarking against others
  • Communicate clearly, effectively and regularly using oral, written and digital channels and platforms.  Use active listening and open questioning to structure conversations and discussions, and able to challenge when appropriate.  Manage and chair meetings and clearly present actions and outcomes. Ability to apply influencing and persuading skills, to the dynamics and politics of personal interactions
  • Able to articulate organisational purpose and values.  Support the creation of an inclusive, high performance work culture. Enable others to achieve by developing and supporting them through coaching and mentoring
  • Able to build teams, empower and motivate others to improve performance or achieve outcomes.  Able to delegate to others, provide clear guidance and monitor progress. Ability to set goals and accountabilities
  • Able to build rapport and trust, develop networks and maintain relationships with people from a range of cultures, backgrounds and levels.  Able to contribute within a team environment.  Effectively influence and negotiate, being able to have challenging conversations and give constructive feedback.  Work collaboratively with internal and external customers and suppliers
  • Able to reflect on own performance, identifying and acting on learning and development needs. Ability to understand impact on others.  Can manage stress and personal well-being, and confident in knowing core values and drivers
  • Able to create personal development plan, and use widely recognised tools and techniques to ensure the management of time and pressure effectively, and prioritisation and strategic alignment of activities
  • Use evidence-based tools and ethical approaches to undertake problem solving and critical analysis, synthesis and evaluation to support decision making

Training schedule

  • Chartered Manager (degree) Level 6
  • Nottingham Trent University
  • Recall days (the days learning at NTU) will be 2 days every 5 weeks

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Logical
  • Team working
  • Initiative
  • Non judgemental
  • Patience

About this employer

First Response Finance are a UK Based Sub-Prime Car finance company with a strong people centric culture. We offer Hire Purchase loans on second hand vehicles to customers around the UK. Our Vision is People-Service-Profit. By focusing on our people, they deliver and improve the service they offer, which leads to profit naturally.

https://www.firstresponsefinance.co.uk/ (opens in new tab)

Company benefits

  • 23 days holiday (plus banks) - increasing after 3 years
  • Private medical insurance

After this apprenticeship

Progression path to Underwriter when the time is right.

Also, option to progress into a leadership position.

Internal sideways moves also an option.

Ask a question

The contact for this apprenticeship is:

NOTTINGHAM TRENT UNIVERSITY

Calum Hewitt

Calum.hewitt@frfl.co.uk

The reference code for this apprenticeship is VAC2000021382.

Apply now

Closes in 13 days (Monday 30 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.