Administration and Customer Service Apprentice

Mansfield Medical Centre

COVENTRY (CV3 1JB)

Closes in 13 days (Monday 30 March 2026 at 11:59pm)

Posted on 16 March 2026

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Summary

Every GP Practice needs an efficient team of administrators and receptionists who can ensure that every patient’s experience is a positive one! This is an exciting opportunity to start your career in the Health Care Sector as an Apprentice Business Administrator. If you want to play an integral part at Mansfield Medical Centre, come and join us!

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday- Friday Times to be confirmed

37 hours 30 minutes a week

Start date

Monday 13 April 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

We are looking to recruit an administration and Customer Service Apprentice who will receive appropriate training and support to be able to undertake the following:

  • Provide an efficient and effective telephone-based reception service which includes Making patient appointments (same day, routine, and cancellations)
  • Allocation of triage appointments
  • Feedback routine test results
  • Taking home visit requests
  • Passing emergency calls i.e., chest pain/stroke to duty doctor
  • Assisting with general enquiries
  • Problem solving
  • Complaint management and resolution
  • Prescription queries
  • Appointment and clinic changes
  • To complete all associated administration in an accurate and timely manner
  • To provide outstanding customer care always, both internally and externally
  • To have a thorough knowledge of all Practice procedures
  • To work in accordance with written protocols

Where you'll work

56 BINLEY ROAD
COVENTRY
CV3 1JB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

HEART OF ENGLAND TRAINING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • You will be working towards a Level 2 Customer Service Qualification
  • You may also need to work towards Level 2 functional skills in maths and English if not exempt

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Patience

About this employer

Mansfield Medical Centre is a busy Doctors Surgery with 10,000 patients. We have a strong team and are a well-respected and long-established Coventry Practice. We are looking to recruit an enthusiastic and motivated apprentice to join our friendly, dedicated team who is committed to Learning and Development. You will work alongside other reception staff and administrators to gain Knowledge to provide excellent levels care and customer service to our patients. The Surgery currently is run by a management team of 4, this includes 3 Business Partners a Business Manager and a Practice Manager. It also includes 7 GPs, 1 ANP, 3 Practice Nurses, 2 Healthcare Assistants and 15 Administration Staff.

https://www.mansfieldmedicalcentre.nhs.uk/ (opens in new tab)

After this apprenticeship

  • To be a full-time employee of the Centre when training has been completed

Ask a question

The contact for this apprenticeship is:

HEART OF ENGLAND TRAINING LIMITED

Louisa Barby

Apprenticeshiprecruitment@hoet.co.uk

01788568425

The reference code for this apprenticeship is VAC2000021227.

Apply now

Closes in 13 days (Monday 30 March 2026 at 11:59pm)