Digital Service Engineer Apprentice

Morro Partnerships

CANNOCK (WS11 0EJ)

Closes in 24 days (Friday 10 April 2026)

Posted on 16 March 2026

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Summary

Morro Partnerships is seeking an enthusiastic and motivated individual to join their team as a Digital Service Engineer Apprentice.

Wage

Competitive

Competitive wage offered

Check minimum wage rates (opens in new tab)

£15-17,000 per annum

Training course
Digital support technician (level 3)
Hours
Monday to Thursday: 8:30am – 5:00pm. Friday: 8:30am – 4:30pm (1 hour unpaid lunch break daily).

37 hours a week

Start date

Friday 1 May 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As a Digital Service Engineer based in our West Midlands office, you will be the first point of contact for customers and clients, supporting them through a wide range of digital channels. You will help them access services, coach them on using digital systems, and diagnose and resolve problems they encounter with digital tools and platforms. This is a hands-on, customer-facing role that sits at the heart of our digital service delivery.

A typical day in the job:

  • Customer Support: Act as the first point of contact for clients, providing prompt and effective support through digital channels, telephone and face to face.
  • Diagnosing & Resolving Issues: Determine the root cause of technical problems and take appropriate action to resolve them, advising on related hardware and software where needed.
  • Coaching & Guiding Users: Support and coach users in their use of digital systems, explaining technical concepts clearly in plain language suited to the audience.
  • Configuring Devices & Systems: Configure a range of digital devices and systems to meet individual user needs.
  • Managing Support Requests: Log, track and prioritise incoming support requests, ensuring issues are resolved in a timely manner and escalating where appropriate.
  • CRM & Record Keeping: Use and maintain ITSM tools to manage service delivery, document actions and maintain a clear audit trail.
  • Data Security & Compliance: Handle customer data securely, applying relevant policies and complying with data protection legislation including GDPR.

Where you'll work

JESSUP HOUSE
STATION COURT
GIRTON ROAD
CANNOCK
WS11 0EJ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GINGER NUT MEDIA LIMITED

Training course

Digital support technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.
  • support digital operations or digital change and transformation activities.
  • investigate application problems and enable resolution to maintain productivity and improve quality of service.
  • coach and guide stakeholders to develop their applications skills to use digital systems effectively.
  • monitor data to analyse systems use and provide insights to recommend use or applications developments.
  • support customers in the use of information, products and services through digital channels.
  • diagnoses technical problems by identifying and applying tools and techniques to undertake fault finding, recording and rectification.
  • maintain end-user systems physically or remotely. For example: software, hardware or operating systems
  • provide and direct end-users to tools and resources to help them to resolve their digital problems.
  • use digital technologies, including collaborative tools, to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice.
  • use data accurately and securely to meet business requirements and in line with organisational procedures and legislation.
  • apply information security principles, for example: information transfer, deletion, storage, usage and communications that may include using mobile devices.
  • provide an appropriate and effective response to enquiries, providing support and information utilising digital channels and in line with organisation protocols
  • operate digital information systems, for example• Management- Finance Human Resources• Bespoke departmental or organisational systems or databases
  • communicate effectively through a variety of different channels using terminology appropriate to the audience
  • use digital resources to extend own knowledge and skills relevant to their role
  • risk assess the organisational impact of decisions that they take
  • use digital systems to identify productivity and performance improvements
  • use digital technologies to operate effectively as part of a team, and with other stakeholders, enabling sharing of information and best practice
  • maintain system security in line with organisational policies.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Full training and support will be provided by your workplace mentor and your training provider throughout the programme.

This apprenticeship provides the skills, qualification and experience you need to build a successful career in digital support. You will develop expertise across customer service, digital tools, data security and troubleshooting — all while earning a wage and gaining real-world experience.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Logical
  • Team working
  • Initiative
  • Interest in digital technology

Other requirements

Travel to and from our working sites, based regionally across the West and East Midlands and our secondary Leicester-based office may be required on a support-required basis.

About this employer

Morro Partnerships is a UK construction and regeneration group delivering high‑quality homes, with a strong commitment to developing talent through apprenticeships.

https://morropartnerships.co.uk/ (opens in new tab)

Company benefits

  • Company pension.
  • Life insurance.
  • On-site parking.
  • Paid volunteer time.
  • Private medical insurance.

After this apprenticeship

Upon successful completion, you can progress into roles such as Digital Service Advisor, IT Support Analyst, Technical Support Professional or further apprenticeships at Level 4 or 5.

Ask a question

The contact for this apprenticeship is:

GINGER NUT MEDIA LIMITED

Tom Leighton

tom.leighton@morropartnerships.co.uk

The reference code for this apprenticeship is VAC2000020746.

Apply now

Closes in 24 days (Friday 10 April 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.