IT Support Apprentice

ENGAGE SPORT MANAGEMENT LIMITED

London (EC2A 4NW)

Closes in 28 days (Saturday 11 April 2026 at 11:59pm)

Posted on 11 March 2026

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Summary

The IT Support Apprentice provides first‑line and second‑line IT support across the business, ensuring systems, users, and devices operate reliably. The role combines hands‑on technical support with structured apprenticeship learning, building a strong foundation for a long‑term IT career.

Wage

£20,000 a year

Check minimum wage rates (opens in new tab)

£20,000 to £22,000

Training course
Information communications technician (level 3)
Hours
Monday to Friday, 9.00am to 5.00pm.

37 hours 30 minutes a week

Start date

Monday 20 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Role Purpose

The IT Support Apprentice provides first‑line and second‑line IT support across the business, ensuring systems, users, and devices operate reliably. The role combines hands‑on technical support with structured apprenticeship learning, building a strong foundation for a long‑term IT career.

Key Responsibilities

  • Act as first point of contact for IT support requests (service desk, email, phone)
  • Log, prioritise, and resolve tickets within agreed SLAs
  • Set up, configure, and maintain laptops, desktops, mobile devices, and peripherals
  • Support Microsoft 365 (Entra ID/Azure AD, Exchange, SharePoint, Teams)
  • Assist with user onboarding and offboarding, including account setup, access provisioning, and equipment preparation
  • Prepare IT equipment and system access for new starters ahead of their start date
  • Provide basic IT induction support to new staff (logins, devices, core systems, security basics)
  • Troubleshoot hardware, software, and basic network issues
  • Maintain IT asset registers and documentation
  • Support telephony systems (e.g. VoIP / 3CX or equivalent)
  • Assist with office IT setups, moves, and changes
  • Escalate complex issues appropriately while owning resolution through to completion
  • Support routine audits, monitoring, and preventative maintenance

Office Environment & Facilities Support

  • Act as a first point of contact for basic office environment and facilities issues
  • Assist with desk setups, monitor arms, cabling, docking stations, and meeting room equipment
  • Support meeting rooms and shared spaces (AV equipment, screens, conferencing tools)
  • Help coordinate office moves, desk reconfigurations, and new starter workspace setup
  • Perform basic checks on printers, scanners, and shared office equipment
  • Order and replenish office IT‑related consumables (e.g. cables, peripherals, printer supplies, basic stationery)
  • Monitor stock levels and raise purchase requests in line with agreed budgets and approval processes
  • Liaise with facilities, building management, or third‑party suppliers when issues arise
  • Assist with maintaining a safe, tidy, and well‑organised IT and office environment
  • Support ad‑hoc operational tasks where IT and office needs overlap

Skills & Attributes

  • Strong interest in IT and technology
  • Logical problem‑solving mindset
  • Clear communication and good customer service skills
  • Ability to learn quickly and follow processes
  • Organised, reliable, and proactive
  • Comfortable working independently with supervision

Training & Progression

  • Enrolment on a recognised IT apprenticeship standard
  • Time allocated for off‑the‑job learning
  • Ongoing mentoring from senior IT staff
  • Clear progression pathway into a Junior IT / IT Technician role on successful completion

Where you'll work

Telephone House 69-77
Paul Street
London
EC2A 4NW

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

JUST IT TRAINING LIMITED

Training course

Information communications technician (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
  • Identify and scope the best solution informed by the system data associated with the task
  • Test and evaluate the system's performance and compliance with customer requirements.
  • Escalate non routine problems in line with procedures
  • Use basic scripting to execute the relevant tasks for example PowerShell, Linux
  • Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
  • Apply the necessary security, in line with access and/or encryption requirements
  • Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
  • Test and evaluate network environments
  • Monitor performance and usage of a network
  • Deploy applications on a network
  • Set up storage and data access for staff
  • Apply necessary security measures, in line with access requirements to a network
  • Carry out routine maintenance across network systems, ensuring organisational compliance
  • Monitor network-related workloads including DNS and firewalls
  • Install or undertake basic upgrades, either physically or remotely
  • Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
  • Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
  • Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
  • Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
  • Interpret and prioritise internal or external customer's requirements in line with organisation's policy
  • Apply the appropriate tools and techniques to undertake fault finding and rectification
  • apply Continuous Professional Development to support necessary business output and technical developments
  • Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
  • Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
  • Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
  • Manage and prioritise the allocated workload effectively making best use of time and resources
  • Complete documentation relevant to the task and escalate where appropriate
  • Install or undertake basic software upgrades,either physically or remotely
  • Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
  • Provide remote/F2F support to resolve customer requirements
  • Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task

Training schedule

An apprenticeship includes regular training with a college or other training organisation.

At least 20% of your working hours will be spent training or studying
Information Communication Technician Level 3 apprenticeship standard.

You will also receive full training and support from the Just IT Apprenticeship team to increase your skills.

Your training will include gaining a Level 3 Information Communication qualification.

Requirements

Essential qualifications

GCSE in:

  • English (grade Grade C/4 +)
  • Maths (grade Grade C/4 +)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Non judgemental
  • Physical fitness

About this employer

We are one of the UK’s leading hospitality agencies in sport and entertainment, delivering corporate hospitality events not only in the UK but also globally, with many official contracts at leading sporting venues.

We work together passionately to provide you with the highest quality of service and pride ourselves on delivering excellence throughout our organisation. Our portfolio of hospitality experiences includes the global Official F1® Paddock Club™ experience and with complementary event management support, we ensure that every element of your event is managed meticulously.

Many of our events are attended by notable talent from the sports and entertainment industries, enhancing your experience by sharing behind-the-scenes insights and untold stories from their professional careers.

We look forward to welcoming you to Engage!

https://engagehospitality.co.uk/about-engage/ (opens in new tab)

After this apprenticeship

Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship Programme
Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship.

Ask a question

The contact for this apprenticeship is:

JUST IT TRAINING LIMITED

The reference code for this apprenticeship is VAC2000020422.

Apply now

Closes in 28 days (Saturday 11 April 2026 at 11:59pm)