Customer Service Apprentice

PEARCE IT LIMITED

Gloucester (GL2 2AP)

Closes in 14 days (Wednesday 25 March 2026 at 11:59pm)

Posted on 10 March 2026

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Summary

You'll have a keen interest in Customer Service & Business Administration, as this is paramount to our business, but you will show interest in Information Technology, Customer Success. You'll have a keen eye for detail and able to work as part of a busy support team. Showing your initiative is always welcomed in our team. 

Wage

£14,924 a year

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Training course
Customer service practitioner (level 2)
Hours
Monday to Friday 9am to 5pm, 1 hour unpaid lunch.

35 hours a week

Start date

Monday 4 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Demonstrate excellent customer service focus when dealing with clients
  • The accurate and timely logging of client issues either by telephone or email
  • Recognising the importance of SLAs and when specific case require escalation
  • Working as part of a team, understanding the pressures of what is important
  • Supporting an existing team to ensure customers are kept happy at all times

Where you'll work

11 Glenmore Centre
Gloucester
GL2 2AP

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

GLOUCESTERSHIRE COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

More training information

Customer Service Practitioner Standard

Requirements

Essential qualifications

GCSE in:

  • English (grade 1)
  • Maths (grade 1)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Attention to detail
  • Organisation skills
  • Administrative skills
  • Initiative

About this employer

 
From daily IT support, to online security and disaster recovery, we use the latest safe, dependable and high-performing technologies to protect your business from online threats and data loss, and to keep it running smoothly, helping it grow. 
 
We’ve been providing IT support to Gloucestershire and UK businesses for over 20 years, and pride ourselves on our first-class consultancy services and solutions, ensuring you are not only protected, but can get back up and running as quickly as possible when needed.

https://www.pearceit.co.uk/ (opens in new tab)

Company benefits

  • Holidays 21 days plus Bank Holidays 

After this apprenticeship

  • Potential position upon completion of the apprenticeship

Ask a question

The contact for this apprenticeship is:

GLOUCESTERSHIRE COLLEGE

Employer Training & Apprenticeship

apprenticeshipvacancies@gloscol.co.uk

0345 155 2020

The reference code for this apprenticeship is VAC2000020185.

Apply now

Closes in 14 days (Wednesday 25 March 2026 at 11:59pm)