Imaging Administrator– Apprenticeship
The Royal Marsden NHS Foundation Trust
Sutton (SM2 5PT)
Closes in 12 days (Monday 23 March 2026)
Posted on 9 March 2026
Contents
Summary
The post holder will coordinate all administrative aspects of Diagnostic radiology including front line reception, scheduling of all modality bookings on the Radiology Information System( RIS) and clerical duties using other hospital IT systems.
- Wage
-
£23,720.80 a year
- Training course
- Business administrator (level 3)
- Hours
-
Part time- 30 hours per week, between the hours of 8am and 8pm Monday to Friday and Saturdays 8am to 5pm weekends as shifts demand .
30 hours a week
- Start date
-
Friday 1 May 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Appointments, scheduling and capacity management
- To deal with all diagnostic radiology requests from clinical teams, ensuring that the imaging is booked and scheduled within Cancer Waiting Times targets, research pathway targets and follow up targets
- To liaise directly with the patient regarding their scheduled appointment, providing patient information, reassurance and managing patient expectations around the diagnostic radiology experience
- To liaise with the clinical referring teams and nurse referrers to prioritise the scheduling of new diagnostic requests, research and follow up patient requests
- To schedule all diagnostic imaging in line with local Radiology guidelines and protocols
- To schedule patient imaging and modality capacity efficiently, having consideration for a range of influencing factors such as the radiologist and radiographer staff rota, equipment maintenance service dates , availability of outside imaging
- To plan ahead and to reschedule workload when necessary, to ensure that the modality capacity is optimally utilised
- To book all diagnostic imaging appointments for all patients in a timely way
- To ensure that all patients leave the radiology department with an appointment date and time, where appropriate
Where you'll work
Downs Road
Sutton
SM2 5PT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
PMA LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
The Royal Marsden NHS Trust is the largest comprehensive cancer centre in Europe with a national and international reputation for high quality patient care, research & development and education. It is situated on 3 sites; two in Central London and one at Sutton in Surrey.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways
- There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance
- We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements
Ask a question
The contact for this apprenticeship is:
PMA LTD
The reference code for this apprenticeship is VAC2000020080.
Apply now
Closes in 12 days (Monday 23 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.