Order Processing Co-ordinator apprentice
GRANADA GLAZING LTD
SHEFFIELD (S25 3QD)
Closes in 10 days (Friday 20 March 2026 at 11:59pm)
Posted on 9 March 2026
Contents
Summary
You’ll gain new skills and work alongside experienced staff.
As part of the apprenticeship, you earn while you learn with no day release to college.
If you want to enter a role where you will gain an accredited qualification and be paid to do so, this is the vacancy for you.
- Wage
-
£26,000 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 8.00am - 4.00pm.
40 hours a week
- Start date
-
Wednesday 25 March 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Support the Trade Sales team in achieving departmental goals, ensuring high standards of service and efficiency in a busy and rewarding environment
- Provide end-to-end support to customers seeking bespoke secondary glazing solutions, from initial enquiry to order completion
- Process sales quotations and orders accurately, ensuring all details are correct and reflect customer requirements
- Handle inbound customer calls professionally, addressing enquiries, processing orders, and resolving issues with a positive, can-do attitude
- Maintain clear and consistent communication with the team and line manager, providing regular updates on order progress and any potential challenges
- Collaborate with internal teams to ensure timely and accurate order fulfilment
Where you'll work
QUANTIM HOUSE
CAMPBELL WAY
DINNINGTON
SHEFFIELD
S25 3QD
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TOTAL TRAINING PROVISION LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
All training will take place during working hours in your normal place of work.
You will meet with a skills coach once a month to cover that months learning content, with follow up tasks and assignments to be completed.
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Administrative skills
- Logical
- Team working
About this employer
Granada Glazing has been in business for over 45 years, and we are proud to be the largest manufacturer of secondary glazing products in the UK. Since 1980, we’ve made over a million frames, averaging roughly 100 frames a day and around 25,000 every year. This depth of experience has made us experts in our industry, and it’s why so many architects and developers trust Granada Glazing for their projects. Our commitment to quality and precision has allowed us to consistently deliver solutions that improve comfort, reduce noise, and preserve the character of every property.
What sets Granada apart is that we design and manufacture all of our products entirely in-house. From initial concept to final production, every frame is crafted with care and attention to detail, ensuring exceptional quality and performance. Over the years, we’ve worked on prestigious commercial projects, as well as residential and heritage properties, demonstrating our versatility and expertise. Whether it’s a large-scale development or a delicate restoration, Granada Glazing provides innovative, reliable solutions tailored to each client’s needs.
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
Upon completion of the apprenticehsip, this employer is apprentice friendly and looks to promote and upskill from within.
Ask a question
The contact for this apprenticeship is:
TOTAL TRAINING PROVISION LIMITED
Grant Oakley-Smith
grant.oakley@total-tp.com
07902755075
The reference code for this apprenticeship is VAC2000020044.
Apply now
Closes in 10 days (Friday 20 March 2026 at 11:59pm)