Apprentice Sales Support Officer

Travel Innovation Group

Ellesmere Port (CH65 9HQ)

Closes in 27 days (Monday 6 April 2026 at 11:59pm)

Posted on 9 March 2026

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Summary

Are you interested in finding out about the inner workings of a travel tech giant which has offices all over the world, working to support a range of business and customer service operations? There’s a £1,000 bonus on offer too, following successful completion of year one of this fantastic sales support apprenticeship.

• Wage:

  £20,000 a year

  Check minimum wage rates (opens in new tab)

  The first year of your apprenticeship you’ll be paid £20,000 rising to national minimum wage until completion of apprenticeship · Incentive bonus in addition to your salary on completion of 1st year of your apprenticeship.

• Training course: Business administrator (level 3)
• Hours: 09:00 – 17:30, Monday to Friday.

  37 hours 30 minutes a week

• Start date:

  Monday 7 September 2026

• Duration:

  1 year 6 months

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Here in Partnerships, we’re all about what makes our customers tick. From attending a conference to find new business, to managing relationships to help our customers boost their performance, our jobs are busy, varied and extremely rewarding.

The role:

We’re looking for an enthusiastic individual early in their career who is keen to learn business operations, customer service administration, reporting, and relationship support in a fast-paced commercial environment.

You’ll provide organised, proactive administrative and reporting support to the Sales & Partnerships function, acting as a first point of contact for incoming requests, maintaining accurate CRM data, supporting campaigns/communications, and helping the wider team work efficiently.

What you’ll be doing:

You’ll support the sales and partnerships team across a range of activities, including:  ·

• Act as first point of contact for the team inbox and phone line, triaging and routing requests promptly with same-day responses where possible.
• Handle common partner and admin queries (e.g. account access, contact updates, onboarding information, campaign updates). 
• Log interactions accurately in CRM and Zendesk, escalating complex issues with a clear summary to the line manager. 
• Maintain and audit partner/agent records in the CRM, supporting data hygiene, tagging accuracy and website user administration. 
• Produce and distribute agreed daily/weekly reports and support Trading Pack inputs using provided templates.
• Support campaign and incentive delivery, including maintaining distribution lists, cross-checking eligibility and logging engagement.
• Assist with outbound communications and partner updates, proofing content in line with brand guidelines. 
• Provide general admin support across the Sales & Partnerships function, including meeting coordination, note-taking and occasional travel/expenses admin.

Where you'll work

World House
Lloyd Drive
Ellesmere Port
CH65 9HQ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CHESHIRE COLLEGE SOUTH AND WEST

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

The candidate will follow a Level 3 apprenticeship programme and study towards a full standard as a Business Administrator. This training will be structured and delivered by Cheshire College – South & West. If you do not already hold GCSEs at grade A-C / 8-4 in English and Maths, you may be required to complete Functional Skills in the related subjects to attain Level 2 Functional Skills.

Requirements

Essential qualifications

GCSE in:

• English (grade C/4)
• Maths (grade C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Team working

About this employer

As renowned travel industry heavyweights (if we do say so ourselves), the Travel Innovation Group offers a wealth of unique services via our three companies; Lime, Aviate and Calrom. So, what exactly do we do? We began with our bespoke tech which provides market-leading flight booking systems for the world's leading airlines to the travel trade to book the world’s most recognisable travel brands. Our service is legendary in the industry (for all the right reasons) and thanks to this foundation, our growth continues to skyrocket with new, exciting products launching regularly, from cruise packages to luxury hotel booking services. What can we say – we’ve always been innovators at heart! While we now have offices, people and partners across the globe, the hub of the action remains at our thriving Cheshire Oaks (UK) HQ and we’re looking for exceptional talent to join us, to succeed with us and to grow with us.

https://www.travelinnovationgroup.com (opens in new tab)

Company benefits

• 33 days annual leave
• Hybris working options to be discussed with line manager (role dependant)
• Pension scheme
• On-site gym and bar

After this apprenticeship

A full-time role is potentially available on successful completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

CHESHIRE COLLEGE SOUTH AND WEST

Becky Smythe

becky.smythe@ccsw.ac.uk

The reference code for this apprenticeship is VAC2000020028.

Apply now

Closes in 27 days (Monday 6 April 2026 at 11:59pm)