Business Administrator Apprenticeship - Level 3 - People, Business & Legal Services Team
THE NATIONAL TRUST FOR PLACES OF HISTORIC INTEREST OR NATURAL BEAUTY
SWINDON (SN2 2NA)
Closes in 12 days (Monday 23 March 2026)
Posted on 9 March 2026
Contents
Summary
Come and join us on a National Trust apprenticeship where we will support and develop you to play an integral part in our work to tackle climate change, protect historic sites and help people and nature thrive. You don’t need experience for this role, just loads of enthusiasm and a desire to learn.
- Wage
-
£26,024 a year
- Training course
- Business administrator (level 3)
- Hours
-
Fixed term, full-time (37.5 hours per week), shifts to be confirmed.
37 hours 30 minutes a week
- Start date
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Tuesday 1 September 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
As a Business Administrator apprentice, you’ll support the day-to-day running of the organisation while learning a wide range of practical business skills. You’ll work with different teams, communicate with colleagues and customers, and help keep processes running smoothly.
You will develop skills in using IT and office systems, managing tasks and solving problems, and applying business processes and professional behaviours across an organisation.
This is a fantastic opportunity to gain experience working with the Business Services Team for the People, Business & Legal Services directorate within the National Trust. A busy central team, we work across the many parts of the directorate to deliver a seamless service where it is needed. Providing a strong administrative and organisational approach to daily tasks, we are a small but dedicated team who take pride in the high level of support that we are able to provide.
During your apprenticeship you'll tackle a wide range of tasks; one day you may need to source and speak to the perfect property space for a meeting, the next you'll be helping a colleague with a scheduling request. You'll also help to create presentations that will be shared across our directorate, allowing you to show a creative side using our extensive database of National Trust images.
This role is within the People, Business & Legal Services team, there are 3 other openings available with different teams in our central office in Swindon.
Where you'll work
NATIONAL TRUST
KEMBLE DRIVE
SWINDON
SN2 2NA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
LIFETIME TRAINING GROUP LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Working alongside your mentor on tasks specific to your apprenticeship, you will develop the skills & knowledge relevant to the apprenticeship standard Business Administrator Level 3.
Your apprenticeship training will be delivered by a Learning Coach, with teaching and learning sessions held online, lots of on-the-job learning and support every day in the workplace.
You’ll attend regular review meetings and be accountable for your own progression. You’ll be required to complete mandatory e-learning, courses and training provided.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Organisation skills
- Team working
Other requirements
We would love to hear from you if you meet the following eligibility criteria by the start date of the role:
- A minimum of 5 GCSE’s which must include English and maths at grade C/4, functional skills level 2 or equivalent
(If you hold an EHCP, Entry Level 3 in English and maths is acceptable.) - Aged 16 or over and have completed year 11
- Not in full time education
- Have the right to work in the UK and have been ordinarily resident in the UK for three consecutive years before starting the apprenticeship
- Not currently on any other training or education programme (e.g. another apprenticeship or a degree)
- Able to travel to work location
- If you are aged 18 or under at the point of enrolment and have not achieved English and maths at grade C/4, you may be enrolled on functional skills level 2 as part of your apprenticeship.
If you have a qualification in the same or a related subject or have lots of relevant work experience this will mean you are not eligible for the apprenticeship
About this employer
We protect and care for places so people and nature can thrive. We look after hundreds of houses and close to a million objects, along with vast areas of coastline, countryside and green spaces, for everyone’s benefit. With our staff, members, volunteers and supporters, we’re the biggest conservation charity in Europe. Everyone can get involved, everyone can make a difference.
After this apprenticeship
Upon successful completion you will have a Level 3 Business Adminstrator Advanced Apprenticeship, taking your first steps towards a career in business administration or management.
Ask a question
The contact for this apprenticeship is:
LIFETIME TRAINING GROUP LIMITED
apprenticeships@nationaltrust.org.uk
The reference code for this apprenticeship is VAC2000019977.
Apply now
Closes in 12 days (Monday 23 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.