Business and Technology Analyst Apprenticeship
COMPUTACENTER (UK) LIMITED
Hertfordshire (AL10 9TW)
Closes on Wednesday 6 May 2026
Posted on 6 March 2026
Contents
Summary
Kick‑start your tech career in the Global Information Services (GIS) team, the people who keep our technology, governance, and customer solutions running smoothly. You’ll be right at the heart of cloud contact centre technology, helping shape how customers use Genesys Cloud, one of the most innovative platforms in the industry.
- Wage
-
£22,000 a year
- Training course
- Business analyst (level 4)
- Hours
-
Monday to Friday 9am to 5:30pm.
37 hours 30 minutes a week
- Start date
-
Monday 7 September 2026
- Duration
-
1 year 8 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
You’ll spend 80% of your time gaining hands‑on experience and 20% working toward your Level 4 qualification.
Across the programme, you’ll rotate through three teams to explore different work styles, discover your strengths, and build real skills for a cloud technology career.
Service Support – Learn the Foundations
- Support real customer requests and understand how our services run behind the scenes
- Learn how cloud contact centre systems are set up and maintained
- Work closely with experienced colleagues who’ll guide you step-by-step
Projects – Shape Customer Experiences
- Join planning sessions and help design customer journeys
- Support consultants as ideas become clear, practical solutions
- See how a project moves from first conversation to final delivery
Technical – Bring New Ideas to Life
- Learn how new features and services are built from the ground up
- Get hands-on with tools used in modern tech development
- Work with specialists on improvements, innovation, and future-focused projects
Where you'll work
Computacenter
Hatfield Avenue
Hatfield
Hertfordshire
AL10 9TW
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
APPRENTIFY LIMITED
Training course
Business analyst (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Apply appropriate approaches to scope, plan and perform Business Analysis
- Communicate effectively in a variety of situations with a range of stakeholders
- Apply a range of structured investigation techniques to a business situation
- Produce an outline definition of a business situation using an appropriate technique
- Apply appropriate techniques to identify problems and opportunities within a business situation
- Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
- Apply appropriate techniques to analyse and document options and recommendations for change
- Elicit process information from stakeholders
- Model business processes using relevant techniques, standards, notation and software tools
- Analyse business process models to identify opportunities for improvement
- Produce models of redesigned business processes
- Elicit requirements from stakeholders to identify business and user needs
- Document clear functional and non-functional requirements in line with local standards
- Analyse documented requirements to remove duplication, conflict and overlap
- Prioritise requirements using an appropriate prioritisation approach
- Validate requirements with stakeholders
- Support the establishment of requirements traceability
- Elicit business data needs from relevant sources
- Support the development of simple data models using relevant techniques, standards, notation and software tools
- Document current business situations to enable gap analysis and decision making
- Support the development of models of future state business situations
- Identify key differences between current and future business situations
- Identify actions required to move from the current to future business situation
- Define acceptance criteria for business and system changes
- Support business acceptance of business and system changes
- Apply relevant techniques to research and identify stakeholders
- Analyse and document stakeholders' areas of interest and influence
- Support the development of cost/benefit analysis for proposed business changes
- Evaluate and document the key impacts on people, process, organisation, technology and information
- Present information in a manner appropriate to the audience
- Apply appropriate approaches to scope, plan and perform Business Analysis
- Communicate effectively in a variety of situations with a range of stakeholders
- Apply a range of structured investigation techniques to a business situation
- Produce an outline definition of a business situation using an appropriate technique
- Apply appropriate techniques to identify problems and opportunities within a business situation
- Support the identification and presentation of proposed actions to stakeholders in order to gain agreement for further analysis activity
- Apply appropriate techniques to analyse and document options and recommendations for change
- Elicit process information from stakeholders
- Model business processes using relevant techniques, standards, notation and software tools
- Analyse business process models to identify opportunities for improvement
- Produce models of redesigned business processes
- Elicit requirements from stakeholders to identify business and user needs
- Document clear functional and non-functional requirements in line with local standards
- Analyse documented requirements to remove duplication, conflict and overlap
- Prioritise requirements using an appropriate prioritisation approach
- Validate requirements with stakeholders
- Support the establishment of requirements traceability
- Elicit business data needs from relevant sources
- Support the development of simple data models using relevant techniques, standards, notation and software tools
- Document current business situations to enable gap analysis and decision making
- Support the development of models of future state business situations
- Identify key differences between current and future business situations
- Identify actions required to move from the current to future business situation
- Define acceptance criteria for business and system changes
- Support business acceptance of business and system changes
- Apply relevant techniques to research and identify stakeholders
- Analyse and document stakeholders' areas of interest and influence
- Support the development of cost/benefit analysis for proposed business changes
- Evaluate and document the key impacts on people, process, organisation, technology and information
- Present information in a manner appropriate to the audience
Training schedule
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
A Level in:
BTEC in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Creative
- Initiative
Other requirements
Please note that for successful applicants, offers will be conditional on passing additional eligibility checks with our training provider. These checks include a maths and English assessment and a review of any previous qualifications you hold.
Due to apprenticeship funding requirements, applicants must not already hold a BA (Hons) in Business Management, a BSc (Hons) in Computing & IT & Business, or an equivalent qualification. To be eligible for this programme, you must hold a Level 3 qualification (preferably in Business or STEM) and have GCSEs in English and maths.
About this employer
Computacenter is a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We build unrivalled value for our customers over the long-term, helping them to achieve their goals. It’s one of the reasons that we’re trusted by some of the world’s greatest organisations. Interested in joining a company with a strong sense of community? We’re growing. We’re hiring. We encourage. We empower. We support. #CCEarlycareers
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
If you work hard and push yourself in work and on the programme then there is every chance of securing a fantastic role at the end of the apprenticeship, there are lots of progression opportunities.
Ask a question
The contact for this apprenticeship is:
APPRENTIFY LIMITED
The reference code for this apprenticeship is VAC2000019792.
Apply now
Closes on Wednesday 6 May 2026
After signing in, you’ll apply for this apprenticeship on the company's website.