Customer Service Apprentice
K LACEY (ENG & DESIGNERS) LT
West Sussex (BN16 3LF)
Closes in 13 days (Friday 20 March 2026 at 11:59pm)
Posted on 6 March 2026
Contents
Summary
Are you looking for a chance to earn as you learn within a people centred company where teamwork, communication and personal development is at the hear of everything it does? Apply for this Customer Service Apprentice position with K Lacey (Engineers & Designers) Ltd, and work towards your Level 2 Customer Service Practitioner qualification.
- Wage
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£16,575 a year
Check minimum wage rates (opens in new tab)
Annual
- Training course
- Customer service practitioner (level 2)
- Hours
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Week Monday to Friday– 8am-5pm Monday to Thursday and 8am-12.30pm Friday to include 45-minute lunch break and remote learning.
37 hours 30 minutes a week
- Start date
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Monday 4 May 2026
- Duration
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1 year 4 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
What you will do: As a Customer Service Apprentice with K Lacey (Engineers & Designers) Ltd, the successful candidate will provide administrative support to the Production Sales Supervisor and Production Engineer by processing production enquiries, sales orders and stock demands in a timely manner to ensure smooth fulfilment and provide the best customer experience.
Key Responsibilities
-Processing incoming calls quickly and with good customer service
-Daily processing of incoming customer enquiries and orders onto CRM System
-Reading and learning to understand technical/engineering drawings and instructions, to liaise with Production Engineer and Production Team to identify opportunities for improvement and recommendations that may apply
-Raising works orders based on demand
-Maintaining and creating BOM’s
-Check credit worthiness of customers/suppliers on credit rating system
-Notify customers when accounts are ‘on stop’ or at limit, liaise with Finance or Sales Manager if required
-Allocate stock to works orders and sales orders appropriately
-Maintain stock levels of standard product and purchase to meet customers’ demands
-Ensure all customer Orders are acknowledged with firm dates and notify them of any changes
-Progress Purchase Orders and update as needed, informing customers/Production if required
-Process any customer complaints in a timely manner and raise RMAs if appropriate
-Support and instruct the warehouse/production about any customer/supplier issues or as required for the flow of the customer order through to despatch
-Build relationships with new and existing customers and to gain an understanding of their requirements and expectations
-Work with the sales and management team to recognise any potential supply issues or opportunities to improve service to our customers or to supply additional product
-Assist with all areas of marketing as required to promote our business positively to customers and suppliers
-Work with the management team in order to improve work processes and procedures
-Support Company profit and growth targets by meeting individual targets when set
-Attend company meetings as required to provide input and knowledge
-Undertake any training identified to meet role requirements and any future progression
-Comply with our Company Health and Safety and Environmental Policies, Statutory Regulations, and Legal Requirements.
Who you will be:
-A proactive and enthusiastic individual willing to learn
-Someone with a positive attitude
-Ambitious to develop and progress in Customer Service and Sales Administration
-Excited to be part of a close-knit team that genuinely supports each other
Who you will work with:
-Responsible to: Production Sales Supervisor/Mentor, Production Engineer, Operations Manager and Directors
-Liaising with: Other Staff, Customers, Suppliers, Visitors to site
Where you'll work
Unit 4
Brookside Avenue Trading Estate
Rustington
West Sussex
BN16 3LF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
CHICHESTER COLLEGE GROUP
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
-Customer Service Level 2 Certificate (Functional skills, NVQ and Technical Certificate)
-You will be required to undertake any other required development work as part of the apprenticeship programme and any others as deemed appropriate by senior staff
-Full training will be provided to cover the use of our company systems and processes
Requirements
Desirable qualifications
GCSE in:
- Maths (grade 9-2)
- English (grade 9-2)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- IT Literate with MS Office
- Good interpersonal skills
- Smart appearance
- Good communicator
- Positive attitude
- Attention to detail
- Team Player
- Reliable
- Willing to learn
- Organisation Skills
- Customer Care Skills
- Happy to help
Other requirements
What you need to know:
- This is a 16-month apprenticeship including end point assessment
-Applicants MUST BE resident in the UK for a minimum of 3 years prior to the start of learning and have work authorisation for the UK
-Applicants WILL NOT BE eligible to apply if they have already achieved a qualification which is equal to or higher thank the apprenticeship standard on offer
-Applicants MUST BE resident in the area local to the apprenticeship opportunity or be prepared to relocate in time to start employment and study
-Applicants MUST BE committed to the learning and stay to the end of the apprenticeship
-The role is on site at the Rustington office with remote learning from Chichester College
-Occasional attendance at the college may be required
-Benefits include company pension, company events, 21 days holiday increasing over time (plus bank holidays), Wellness/EAP programme, On-site parking, Sickness and healthcare benefits as employment progresses
-Potential start date 1st May 2026
About this employer
In business for over 50 years, K Lacey originated as a small family business, after a gap in the market was identified, for providing Aerospace and Defence cables and a stockholding capability. K Lacey (Engineers & Designers) Ltd is a friendly, supportive, and people centred company where teamwork, communication, and personal development are at the heart of everything we do. As a growing business, every team member plays an important role, and we value individuals who are proactive, positive, and eager to learn. We pride ourselves on creating a welcoming environment where people feel comfortable asking questions, developing new skills, and progressing at a pace that suits them.
After this apprenticeship
-A permanent job opportunity will be available subject to successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
CHICHESTER COLLEGE GROUP
The reference code for this apprenticeship is VAC2000019788.
Apply now
Closes in 13 days (Friday 20 March 2026 at 11:59pm)