IT Support Technician Apprentice (L3) – MSX International Ltd – Colchester, CO4 3GS – £26,437p/a
MSX INTERNATIONAL LIMITED
Colchester (CO4 3GS)
Closes in 30 days (Monday 6 April 2026 at 11:59pm)
Posted on 6 March 2026
Contents
Summary
Provide technical support to customers for a range of computer-related issues. Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support from the Shared Service Centre.
- Wage
-
£26,437 a year
- Training course
- Information communications technician (level 3)
- Hours
-
8.30am - 5.15pm, 5 days weekly (1 day per week dedicated to 'Off-the-Job' training with Learn Tech) - 45 min unpaid lunch break.
40 hours a week
- Start date
-
Monday 27 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key responsibilities:
- Handle Incidents and Service Requests
- Provide assistance with enrolment and setup of new or existing end user devices
- Any other assistance the Regional Lead sees fit in accordance with Roadmap Goals
- Enrolling laptops into Intune
- Assist users with new system views and working
- Interact with other technical staff to understand problems and relay information to less experienced agents and /or users
- Manage User’s expectations about problem resolution
- Appraise Technician I, II and Region Lead of daily performance
- Keep team informed of any issues or recurring problems
Essential skills, characteristics and experience:
- Strong communication skills and stakeholder management with exceptional attention to detail
- Ability to follow instructions and checklists
Attributes:
- Solution mindset: driven to solve problems and find solutions to user issues
- Prioritisation, planning and organisational skills
- Enthusiastic, flexible, and able to take initiative to work independently.
- Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving
At MSX we Value:
- Getting it done
- Proving our words with our actions
- Creating a better tomorrow for our clients, every single day
- Fearlessly exploring new roads
- Delivering on our commitments
- Being exceptional teammates
We expect everyone at MSX to:
- Be decisive, solutions oriented and results focused
- Hold themselves and others accountable to commitments
- Focus on delivering great outcomes for their internal or external customers, and can respectfully and constructively challenge key stakeholders to consider better solutions
- Overcome challenges with positivity and creativity
- Be adaptable and open to change, and motivated to explore new and improved ways of working
- Support teammates to succeed by sharing experience and knowledge, and by giving and receiving honest feedback
Where you'll work
Clingoe House, Knowledge Gateway
Boundary Road
Colchester
CO4 3GS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TECHNICAL PROFESSIONALS LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C)
- Maths (grade 4/C)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Problem solving skills
- Logical
- Team working
- Creative
- Initiative
Other requirements
It is a requirement to have five GCSE 9-4 grades or equivalent (including English and Maths) to apply for this type of apprenticeship. If you do not have these grades but have completed numeracy and literacy Key Skills/Functional Skills at level two you may also apply for these apprenticeships.
Eligibility:
You must meet the following eligibility criteria to apply for the role:
- Have been a UK/EEA resident for the last 3 years
- Hold valid residency status
- Have the right to work in the UK
About this employer
For over 30 years, we have proudly served as a trusted partner to top vehicle manufacturers and mobility brands worldwide. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of:
- Sales Performance
- Repair Optimization and Compliance
- Parts and Accessories Sales Performance
- Consumer Engagement
With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.
After this apprenticeship
- There may be an opportunity to progress within the company after successful completion of the apprenticeship
Ask a question
The contact for this apprenticeship is:
TECHNICAL PROFESSIONALS LIMITED
The reference code for this apprenticeship is VAC2000019786.
Apply now
Closes in 30 days (Monday 6 April 2026 at 11:59pm)