Business Administrator Apprenticeship
NKT FINANCIAL SOLUTIONS LTD
Newmarket (CB8 8EQ)
Closes in 22 days (Tuesday 31 March 2026)
Posted on 6 March 2026
Contents
Summary
NKT Financial Solutions was founded in 2007 and offers expert advice to individuals and businesses covering everything from pensions, savings and investments to insurances and mortgages. We believe in building long-lasting client relationships and in being friendly, approachable and professional.
- Wage
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£16,380 a year
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 9.00am - 5.00pm. 1 hour lunch break.
35 hours a week
- Start date
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Thursday 21 May 2026
- Duration
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2 years
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The Business Administrator role will be instrumental in managing and enhancing customer relationships within the financial sector. The role aims to ensure customer satisfaction by delivering exceptional customer service.
The Business Administrator will provide full administrative support to the mortgage team, ensuring all data is accurately recorded and handled in the correct manner. Accurately managing and updating in-house CRM systems on a regular basis. Supporting the mortgage brokers with day-to-day tasks, client administration and mortgage application support.
Key Responsibilities:
- Providing administrative support to the mortgage department
- Accurately compiling and storing client case files in a compliant manner
- Regularly updating the in-house CRM systems to ensure they are kept up to date in a timely manner
- Answering the telephone and assisting clients as appropriate
- Managing team diaries and booking appointments
- Chasing up mortgage applications directly with lenders
- Uploading supporting documents to lenders portal for client cases
- Liaising with existing client base to ensure timely and prompt contact for mortgage review
Where you'll work
Suite 4-5 Rookery House
Newmarket
CB8 8EQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
WEST SUFFOLK COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
The learner will be studying the Business Administration Level 3 Apprenticeship Standard qualification
Requirements
Essential qualifications
GCSE or equivalent in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Organisation skills
- Team working
- Initiative
- Attention to detail
- Customer care skills
Other requirements
The vacancy will require the successful applicant to be comfortable in using Microsoft office, word, excel and outlook although full training will be given. The work will be computer based for most of the day. Office based.
About this employer
NKT Financial Solutions was founded in 2007 and offers expert advice to individuals and businesses covering everything from pensions, savings and investments to insurances and mortgages.
After this apprenticeship
Career progression possible in time to the role of Mortgage & Protection Advisor.
Ask a question
The contact for this apprenticeship is:
WEST SUFFOLK COLLEGE
The reference code for this apprenticeship is VAC2000019602.
Apply now
Closes in 22 days (Tuesday 31 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.