Apprentice Business Administrator
DR M J MITCHELL & PARTNERS
High Wycombe (HP14 4LG)
Closes in 22 days (Friday 27 March 2026)
Posted on 4 March 2026
Contents
Summary
Hughenden Valley Surgery have a fantastic opportunity for an Apprentice business administrator to join their team, to provide administrative support and services to all members of the practice team.
- Wage
-
£14,722.50 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
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37.5 hours a week, working 5 out 7 days, exact working days and hours TBC.
37 hours 30 minutes a week
- Start date
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Monday 6 April 2026
- Duration
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1 year 5 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Hughenden Valley Surgery have a fantastic opportunity for an apprentice business administrator to join their team.
Provide administrative support to members of the Practice team in the following areas ensuring appropriate practice records are kept up to date.
- Scanning and indexing post
- Scanning and indexing other documents
- Franking out-going post
- Patient registration
- Sorting newly registered patient notes
- GP2GP notes processing
- Booking ambulance transport for patients as required
- Action scans and referral forms
- Requesting further information and action from doctors on patients - workflow queries
The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Line Manager/Practice Manager dependent on current and evolving practice workload and staffing levels:
- Maintaining and monitoring the practice appointments system
- Processing personal and telephone requests for appointments, visits, test results and telephone consultations and ensuring callers are directed to the appropriate route and/or Healthcare Professional
- Taking messages and passing on information
- Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
- Clinical coding
- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
- Room allocation
Where you'll work
Hughenden Valley Surgery
Hughenden
High Wycombe
HP14 4LG
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
INSPIRO LEARNING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
Desirable qualifications
GCSE in:
- English (grade 9 to 4 grade-A*- C)
- Maths (grade 9 to 4 grade-A*- C)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
Hughenden Valley Surgery have a fantastic opportunity for an Apprentice business administrator to join their team, to provide administrative support and services to all members of the practice team.
Provide administrative support to members of the practice team in the following areas ensuring appropriate practice records are kept up to date.
After this apprenticeship
This vacancy is for at least duration of the apprenticeship programme. There is also the possibility of full-time administrative role following successful completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
INSPIRO LEARNING LIMITED
Debbie Pennington
debbie.pennington@inspirolearning.co.uk
0116 504 0275
The reference code for this apprenticeship is VAC2000018955.
Apply now
Closes in 22 days (Friday 27 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.