Apprentice Business Administrator
Morgan and Bond Ltd
BURNTWOOD (WS7 0AF)
Closes in 15 days (Friday 20 March 2026 at 11:59pm)
Posted on 5 March 2026
Contents
Summary
Morgan & Bond Ltd is a busy building company carrying out planned and responsive repairs for social housing across the Midlands. We are currently recruiting for a Administrator to work from our Burntwood offices to help manage customer expectations, provide a friendly and professional point of contact for tenant queries.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 9.00am - 5.00pm.
40 hours a week
- Start date
-
Wednesday 20 May 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Handling customer queries and complaints, or directing them to the relevant team
- Updating internal systems with accurate information
- Scheduling labour, creating purchase orders and contractor work orders
- Booking appointments and taking telephone calls
Where you'll work
UNIT 3
STANLEY BUSINESS PARK
PROSPECT ROAD
BURNTWOOD
WS7 0AF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH STAFFORDSHIRE COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Number skills
- Analytical skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
Morgan and Bond Ltd, a privately- owned property services company set up in 2008, we specialise in planned and responsive maintenance for social housing providers across the Midlands. Our commitment to investing in our people and processes fuels our dedication to delivering high-quality services to both customers and stakeholders
After this apprenticeship
On successful completion of the apprenticeship, progression would be into a permanent role (as per business needs at the time).
Ask a question
The contact for this apprenticeship is:
SOUTH STAFFORDSHIRE COLLEGE
Apprenticeship Team
apprenticeships@southstaffs.ac.uk
03004562424
The reference code for this apprenticeship is VAC2000018802.
Apply now
Closes in 15 days (Friday 20 March 2026 at 11:59pm)