Apprentice Supply Chain Warehouse Operator

UFH DIRECT LTD

PLYMOUTH (PL4 0ST)

Closes in 4 days (Friday 20 March 2026 at 11:59pm)

Posted on 2 March 2026

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Summary

UFH Direct is a leading specialist in underfloor heating systems. We are looking for a motivated apprentice to join our Plymouth team. This isn't just a "picking and packing" job; you will be trained to take full ownership of the customer journey, from the moment an order is placed through to the final dispatch. 

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Supply chain warehouse operative (level 2)
Hours
Monday- Friday 9am- 5pm

40 hours a week

Start date

Saturday 23 May 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Order Management: Monitor incoming orders from the UFH Direct website, online marketplaces (eBay/Amazon), and our trade showroom
  • Customer Messaging: Take responsibility for Order Messaging providing professional updates to customers regarding stock, tracking, and delivery queries
  • Accuracy: Ensure technical UFH kits (manifolds, thermostats, pipework) are picked and double checked for 100% accuracy before leaving the building
  • Goods In: Receive deliveries, verify stock against digital delivery notes, and store items safely in the correct locations
  • Stock Control: Assist with stock rotation and regular stock takes to ensure our digital inventory matches the physical warehouse
  • Packaging: Select and prepare packaging that protects sensitive heating components while minimizing environmental waste
  • Loading/Unloading: Support the safe loading of delivery vehicles, ensuring weight distribution is correct and loads are secure
  • MHE Training: Undergo training to safely operate Materials Handling Equipment (MHE), including Forklift Trucks (FLT), Reach Trucks, and Pallet Trucks
  • Safe Systems: Conduct risk assessments and follow all Health and Safety, PPE, and COSHH regulations to keep the workplace safe for everyone

Where you'll work

UNIT 68
FARADAY MILL BUSINESS PARK
FARADAY ROAD
PLYMOUTH
PL4 0ST

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

CITY COLLEGE PLYMOUTH

Training course

Supply chain warehouse operative (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Conduct risk assessments within the working environment.
  • Apply safe working practices in line with associated health and safety legislation and company policy.
  • Receive products in line with organisational procedures.
  • Store and pick products in line with organisational procedures.
  • Dispatch products in line with organisational procedures.
  • Decant, pack products in line with organisational procedures.
  • Communicate with others verbally, for example internal and external customers, colleagues, and managers.
  • Communicate in writing with others, for example internal and external customers, colleagues and managers.
  • Load and unload products, considering the product that is to be moved and its current and planned destination.
  • Use tools and equipment to aid in product handling.
  • Use information technology and digital systems. Comply with GDPR and cyber security.
  • Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
  • Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
  • support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
  • Identify and escalate problems beyond own responsibility.
  • Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
  • Follow equity, diversity and inclusion rules.
  • Carry out and record learning and development activities.
  • Conducts handover activities.
  • Conduct risk assessments within the working environment.
  • Apply safe working practices in line with associated health and safety legislation and company policy.
  • Receive products in line with organisational procedures.
  • Store and pick products in line with organisational procedures.
  • Dispatch products in line with organisational procedures.
  • Decant, pack products in line with organisational procedures.
  • Communicate with others verbally, for example internal and external customers, colleagues, and managers.
  • Communicate in writing with others, for example internal and external customers, colleagues and managers.
  • Load and unload products, considering the product that is to be moved and its current and planned destination.
  • Use tools and equipment to aid in product handling.
  • Use information technology and digital systems. Comply with GDPR and cyber security.
  • Locate and use operational information, electronic or paper based, required to fulfil contractual requirements.
  • Select, prepare, and use packaging materials that reduce waste and mitigate environmental impacts.
  • support under instruction scheduled and unscheduled stock taking activities relevant to the organisation and product.
  • Identify and escalate problems beyond own responsibility.
  • Follow procedures in line with environmental and sustainability regulations, standards, and guidance. Segregate resources for reuse, recycling and disposal.
  • Follow equity, diversity and inclusion rules.
  • Carry out and record learning and development activities.
  • Conducts handover activities.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Desirable qualifications

GCSE in:

  • English (grade 4 / C)
  • Maths (grade 4 / C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness

About this employer

We’re a leading name in the underfloor heating market and we’ve got one of the biggest product ranges in the local area.

But we don’t just sell parts. If you’re in the market for an underfloor heating system that’s designed and installed in such a way that it complements your property, our in-house designers and installers can take care of it for you. A free home or site visit is available – with no obligation – so we can discuss what you need and get a gauge on your property and how it’s laid out. And with over 20 years in this industry, we’re also in a position to advise you if you need a little guidance.

https://ufhdirect.co.uk/ (opens in new tab)

After this apprenticeship

  • For the right motivated individual, after successfully completing the apprenticeship, a permanent position will be considered

Ask a question

The contact for this apprenticeship is:

CITY COLLEGE PLYMOUTH

The reference code for this apprenticeship is VAC2000018322.

Apply now

Closes in 4 days (Friday 20 March 2026 at 11:59pm)