Apprentice Learning & Development Administrator

DX NETWORK SERVICES LIMITED

Northampton (NN4 7BH)

Closes on Monday 27 April 2026

Posted on 27 February 2026

Print

Contents

Summary

A excellent opportunity to work for a leading market provider of a wide range of delivery services, as part of your role you will be supporting managers with employee training, working on ad hoc projects with the L&D Manager, an exciting and varied role!

Wage

£21,000 a year

Check minimum wage rates (opens in new tab)

Training course
Business administrator (level 3)
Hours
Monday to Friday, 08:30 to 17:00, with a 30-minute break or 8:00 to 17:00, with a 1-hour break.

40 hours a week

Start date

Monday 11 May 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Key responsibilities include:

  • Supporting Managers with employee training/apprenticeship queries
  • Managing timely input of data into the apprenticeship tracker
  • Working on ad hoc projects with the L&D Manager, Internal Communications Specialist and Systems Support as required
  • Carry out any other reasonable requests which may be required of this role
  • Answering all emails related to L&D queries in a timely fashion
  • Feedback from Internal Customers
  • Quality, accuracy and timeliness of information raised and presented to Internal & External Customers
  • Timely completion of apprenticeship qualification allowing movement on to more job specific learning

Personal Specification:

  • Excellent written and verbal communication skills
  • Precise attention to detail and a strong level of accuracy
  • Willing to undergo L&D CIPD courses to learn about creating and delivering training
  • Creative ability to build effective PowerPoint training presentations
  • Confident enough to deliver training in the near future
  • Ability to manage and organise workloads effectively, to meet deadlines
  • Be computer literate in current windows package

Where you'll work

Oxwich Close
Brackmills Industrial Estate
Northampton
NN4 7BH

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STARTING OFF LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

  • Level 3 Business Administration Apprenticeship
  • Remote training delivery
  • Onefile
  • VLE
  • 6 hours of dedicated training time every week

Requirements

Essential qualifications

GCSE in:

  • English (grade 4/C)
  • Maths (grade 4/c)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental

About this employer

A prestigious market leading provider of a wide range of delivery services, including parcel freight, secure, courier and logistics services. They provide a wide range of specialist delivery services to both business and residential addresses across the UK and Ireland. They have two divisions, Freight and Express. Their approach is straight-forward and no-nonsense. Their goal is to Deliver Exactly to their customers’ requirements.

This role is to provide administrative support and advice to the business and colleagues whilst at the same time compiling, recording, maintaining and improving company records and processes. To be a central contact for the company to access L&D support/advice and provide excellent Customer Service across all functions within the business.

Company benefits

  • Company Healthcare, allowing you to claim back for dental care and optician fees amongst other things
  • Life Assurance
  • Enhanced Maternity & Paternity
  • 20 days holiday

After this apprenticeship

Possible full time permanent position upon completion of the apprenticeship.

Ask a question

The contact for this apprenticeship is:

STARTING OFF LIMITED

Lucy Harris

lucy.harris@startingoff.co.uk

The reference code for this apprenticeship is VAC2000018262.

Apply now

Closes on Monday 27 April 2026