IT Support Apprenticeship
CONCORDE CLOUD SOLUTIONS LIMITED
West Yorkshire (WF5 9JS)
Closes in 21 days (Monday 23 March 2026)
Posted on 27 February 2026
Contents
Summary
As an IT Support Apprentice at Concorde Cloud Solutions Limited, you’ll gain hands-on experience in a dynamic technical environment, working alongside seasoned professionals to deliver first-class IT support to our internal teams and valued customers. This apprenticeship is your opportunity to start a rewarding career in technology.
- Wage
-
£15,600 a year
- Training course
- Information communications technician (level 3)
- Hours
-
Monday - Friday. Rota: 8.00am - 6.00pm, 9.00am - 4:30pm, or 9.00am - 5:30pm.
37 hours 30 minutes a week
- Start date
-
Tuesday 24 March 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Working on the helpdesk and dealing with incoming/outgoing calls, emails and webchats
- Connecting customers network and devices via VPN
- Fixing configuration issues
- Dealing with software and hardware issues
Passport Resets, Multi Factor Authentication, Antivirus Checks - Set up network Devices eg Networks new users, phones laptops.
- Upgrade RAM , routers , switches, printers
Where you'll work
Concorde House Wakefield Road
Ossett
West Yorkshire
WF5 9JS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
BALTIC TRAINING SERVICES LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.
Requirements
Essential qualifications
GCSE in:
- English (grade 5)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Logical
About this employer
Concorde Cloud Solutions Limited, part of the Concorde Technology Group – one of the UK’s leading technology services and support providers – is looking for an enthusiastic and driven IT Support Apprentice to join their expert team. With over 18 years of experience delivering innovative cloud technology, managed IT services and dedicated support solutions to businesses across the UK, they help their clients Connect, Communicate and Collaborate with confidence.
Company benefits
- 25 plus ban holiday
- Free parking onsite, including EV charging
- Birthdays off work
- Referral schemes
- Regular social events
- Free barista style coffe
After this apprenticeship
This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a level 4 qualification.
Ask a question
The contact for this apprenticeship is:
BALTIC TRAINING SERVICES LIMITED
Katie Allan
katie.allan@balticapprenticeships.com
The reference code for this apprenticeship is VAC2000018246.
Apply now
Closes in 21 days (Monday 23 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.