Payroll Apprentice

GOODWILLE LTD

Warwick (CV34 4HL)

Closes in 9 days (Wednesday 11 March 2026 at 11:59pm)

Posted on 27 February 2026

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Summary

Working within a payroll team of 6. Forward-thinking social payroll bureau, giving a variety of client work across various sectors and markets with an international element. 

Wage

£17,500 a year

Check minimum wage rates (opens in new tab)

Training course
Payroll administrator (level 3)
Hours
Monday to Friday 9am to 5pm.

37 hours 30 minutes a week

Start date

Wednesday 1 April 2026

Duration

1 year 8 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Supporting the payroll team. Handling employee queries. Preparing payrolls for clients with a full end-to-end process, including payroll, pension submissions and payments.

Where you'll work

1 Chapel Street
Warwick
CV34 4HL

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MBKB LTD

Training course

Payroll administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)
  • gather, analyse and process payroll data and information
  • resolve different types of queries that may be presented from payroll customers such as employees, clients, management, explaining and documenting responses
  • deal with complaints, following processes and escalating complex situations
  • meet client or customer needs in line with service level agreements
  • provide customer service using agreed systems and processes, taking ownership for work applying agreed processes for checking
  • adhere to deadlines and process schedules both internal and statutory, mitigating the impact on the business, employees and clients of deadlines not being met by reprioritising tasks when dealing with conflicting or changing demands
  • select appropriate media for communication etc recognising the advantages and risks related to each method
  • escalate concerns relating to deadlines in a timely manner, suggesting solutions
  • use the appropriate communication media for each stakeholder for each situation. Examples may include ‘phone, face-to-face, email and letters, communicating and engaging professionally, accurately and appropriately, respecting the principles of data protection and confidentiality
  • Build and maintain trust and sound relationships with stakeholders to deliver quality payroll services
  • develop and maintain strong working relationships with team colleagues, supporting and collaborating to achieve results, seeking advice when appropriate within parameters of the role
  • use computerised payroll software and spreadsheet packages such as MS Excel
  • use systems and processes to support the payroll function. Examples may include the provision of accounting information and the Real Time Information submissions to His Majesty's Revenue and Customs (HMRC)

Training schedule

A 100% tailored training and assessment program will be delivered to support you throughout your Apprenticeship, (21 months including endpoint assessment) topics covered include –

  • Business and Customer Awareness
  • Payroll CorePensions
  • Technical Payroll
  • Regulations and Compliance
  • Systems and Processes
  • Planning and Prioritisation
  • Analysis skills
  • Using Systems and Processes
  • Producing Quality and Accurate Information and Reports

 

Requirements

Desirable qualifications

GCSE in:

Maths and English (grade 4/C and above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Analytical skills
  • Team working
  • Initiative
  • Patience

About this employer

Goodwille support businesses from abroad when setting up in the UK by naviating the coimplexities of the UK market. Our services include corporate governance, finance, payroll, HR and Front Of House to supporting growing businesses in the UK market. Goodwille has been trading for over 25 years, in that time we have helped over 2000 clients with their UK operations. As a team we have two offices, one in London and one in Warwick and we have 55 staff at present across the two locations

https://goodwille.com/ (opens in new tab)

After this apprenticeship

Full-time role as Payroll Officer.

Ask a question

The contact for this apprenticeship is:

MBKB LTD

Nicki Bevan

nicki@mbkbgroup.com

The reference code for this apprenticeship is VAC2000018215.

Apply now

Closes in 9 days (Wednesday 11 March 2026 at 11:59pm)