Sales and Customer Service Apprentice

AQUA MEDICAL LTD

WARWICK (CV34 4HU)

Closes in 9 days (Wednesday 11 March 2026 at 11:59pm)

Posted on 26 February 2026

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Summary

This Level 3 Customer Service and Sales apprenticeship combines structured training with hands-on experience, promoting Aqua Medical’s products to new and existing customers. Based in the Midlands, the role offers national and international travel while supporting growth in prostate cancer diagnostics.

Wage

£14,722.50 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Competitive salary, performance bonuses, and progression pathway upon successful completion.

Training course
Customer service specialist (level 3)
Hours
Full-time 8.30am to 5pm, Monday-Friday with flexibility to travel and cover evenings and weekends as required. One day a week for off-the-job learning. The person will be home-based with travel expected to be 50% of their time. Must be able to drive.

37 hours 30 minutes a week

Start date

Monday 23 March 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Proactively identify and develop new business opportunities within NHS and private sector accounts in the Midlands.
  • Build and maintain strong relationships with clinicians, purchasers, and key decision-makers to grow market share.
  • Arrange and conduct meetings, calls, and presentations for healthcare professionals, demonstrating Aqua Medical product benefits and competitive advantages.
  • Achieve and exceed monthly and quarterly sales targets and KPIs as agreed with the sales manager.
  • Negotiate contracts, support tenders, and follow through with post-sales support to maximise customer satisfaction and retention.
  • Organise and represent Aqua Medical at exhibitions, conferences, and educational events to generate leads and expand networks.
  • Maintain up-to-date, detailed records of sales activity using CRM software, reporting key insights to management.
  • Stay informed on competitor activity, NHS developments, and continually refine sales approaches.
  • Support the creation and distribution of marketing materials, campaigns, and presentations to raise awareness of the Aqua Medical brand and new technologies.
  • Contribute to digital outreach, including social media and online campaigns.
  • Conduct market research to identify trends and customer needs, recommending new strategies for lead generation.
  • Warehouse duties to include one day per week sending out orders from sales made.

Where you'll work

66B SMITH STREET
WARWICK
CV34 4HU

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Training course

Customer service specialist (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
  • Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
  • Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
  • Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
  • Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
  • Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
  • Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
  • Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
  • Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
  • Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
  • Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
  • Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
  • Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
  • Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
  • Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
  • Service Improvement: Make recommendations based on your findings to enable improvement
  • Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice

Training schedule

Training will be provided by Solihull College and an assessor will be allocated to support you. Coaching in the workplace, on Teams, as well as scheduled sessions at the Solihull campus and time spent training will be part of the agreed working hours. At the end of your training, you will complete a showcase of evidence, a practical observation and a professional discussion to achieve the level 3 Customer Service Specialist apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade Level 2)
  • Maths (grade Level 2)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Presentation skills
  • Administrative skills
  • Number skills
  • Analytical skills
  • Logical
  • Team working
  • Creative
  • Initiative
  • Non judgemental
  • Patience
  • Physical fitness
  • Outgoing personality
  • Natural communication
  • Natural persuasion skills
  • 'Can do' attitude
  • Resilience and energy
  • Drive to meet sales objectives
  • Common sense and initiative
  • Excellent time management
  • Willing to travel
  • Flexible to weekend events
  • Flexible to evening events
  • Minimum 5 GCSE (Maths/English)
  • A Level / equivalent preferred
  • Full UK driving licence

Other requirements

We may close the vacancy early depending on the number of applicants received.

About this employer

Aqua Medical leads in innovative urology solutions, specialising in advanced product ranges to aid prostate cancer diagnostics for the NHS and private sector. We are growing our sales nationally and internationally and are looking for someone with an outgoing personality with natural communication and persuasion skills, alongside a “Can do” attitude with resilience, energy, and a drive to meet ambitious sales objectives.

https://aqua-medical.co.uk/ (opens in new tab)

Company benefits

  • Level 3 apprenticeship with mentorship and practical skills development.
  • Broad exposure to commercial medical sales, NHS business development, and international healthcare markets.

After this apprenticeship

There will be the opportunity to progress to the Sales Executive level 4 apprenticeship.

Ask a question

The contact for this apprenticeship is:

SOLIHULL COLLEGE AND UNIVERSITY CENTRE

Elaine Reeves

elaine.reeves@solihull.ac.uk

0121 678 7000

The reference code for this apprenticeship is VAC2000017961.

Apply now

Closes in 9 days (Wednesday 11 March 2026 at 11:59pm)