Administration Apprentice
APM CLEANING & REPAIR LTD
Gateshead (NE11 0JQ)
Closes in 22 days (Friday 27 March 2026 at 11:59pm)
Posted on 25 February 2026
Contents
Summary
APM is seeking a proactive Business Apprentice to join our head office team in Gateshead. This is a full-time, permanent position supporting our regional Contract Managers and existing Administrators in delivering high-quality administrative services across our contracts.
- Wage
-
£19,500 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday, 09:00 - 17:00 with 30-minute unpaid lunch
37 hours 30 minutes a week
- Start date
-
Monday 30 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Act as the primary administrative support for Contract Managers, ensuring smooth day-to-day operations
- Use Company CRM and Scheduling System 'BigChange'
- Manage client communications via email and phone, maintaining a professional and responsive service
- Prepare and maintain client performance reports, timesheets, and contract documentation
- Coordinate onboarding processes, including ID badge creation, training module support, and document verification
- Order and manage stock and supplies for contracts
- Occasionally accompany Contract Managers to client sites to assist with training delivery and audits
- You may also be required to complete additional ad hoc tasks as required to support the wider team
Where you'll work
B2
Kingfisher House
Gateshead
NE11 0JQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
ACCESS TRAINING LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
- Business Administration Level 3 Apprenticeship alongside internal training on systems and processes
- You will be required to attend day release sessions on a monthly basis at Access Training on Team Valley
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
Desirable qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Team working
- Creative
- Initiative
Other requirements
- Please ensure that you can travel to the employer for a 9.00am start time
- You will be required to attend day release sessions on a monthly basis at Access Training on Team Valley
About this employer
As a business, we’re known for our end-to-end project management skills, our robust systems, the high-quality of our work, our reliability, professionalism and our relentless drive for innovation and improvement. All with a foundation of clear and simple pricing.
We have an award winning leadership team with our Director winning North East Service Industries Entrepreneur of the Year at the Great British Entrepreneur Awards 2021.
After this apprenticeship
- This position offers the opportunity of long term permanent employment to the right candidate
- There will also be strong career progression opportunities where you would be able to specialise in different areas of the business
Ask a question
The contact for this apprenticeship is:
ACCESS TRAINING LIMITED
Eva Wright
ewright@accesstraining.org
The reference code for this apprenticeship is VAC2000017847.
Apply now
Closes in 22 days (Friday 27 March 2026 at 11:59pm)