Civil Enforcement Officer Apprentice

MARSTON (HOLDINGS) LIMITED

Bolton (BL1 1EZ)

Closes in 14 days (Friday 13 March 2026 at 11:59pm)

Posted on 26 February 2026

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Summary

Marston Holdings is looking for friendly, confident people, people to patrol local streets, keep parking safe and fair, support the public, and help keep our neighbourhoods running smoothly. You may know us best as Traffic Wardens or Parking Attendants. 

Wage

£27,027 a year

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Permanent, full-time role 9am - 6pm, working days TBC

42 hours 30 minutes a week

Start date

Monday 30 March 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

You will patrol public streets and car parks, helping keep communities safe and accessible by:

  • Advising the public on parking rules and safe parking
  • Issuing Penalty Charge Notices to incorrectly parked vehicles
  • Responding to public enquiries professionally and courteously
  • Reporting abandoned vehicles and equipment issues
  • Supporting enforcement colleagues when required

Where you'll work

Queen Street
Bolton
BL1 1EZ

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

SMART TRAINING AND RECRUITMENT LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

Customer Service Practitioner Level 2.

No previous experience is required - training and support will be provided throughout your apprenticeship, delivered by Smart Training & Recruitment. 

More training information

About Us:

Marston Holdings (including our NSL brand) delivers leading technology enabled services to support communities, government and private sector partners. Our Transportation team helps keep streets safe, accessible, and welcoming - you’ll recognise us as the friendly faces out and about in your local area.  

All offers are subject to DBS clearance. We are an equal-opportunity employer committed to inclusion and fairness for all.  

Important: In order to meet the eligibility criteria for an apprenticeship in England, you must be able to demonstrate at least three years UK residency or hold a valid visa that meets the exceptions to this rule.

Requirements

Desirable qualifications

GCSE in:

  • English (grade Grade 4)
  • maths (grade 4 Grade C)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • Customer care skills
  • Problem solving skills
  • Non judgemental
  • Patience
  • Physical fitness

Other requirements

  • Ability to work shifts
  • Handle challenging situations calmly
  • Strong communication and customer service skills
  • Self-motivated and able to work independently
  • Comfortable working outdoors

About this employer

Marston Holdings (including our NSL brand) delivers leading technology enabled services to support communities, government and private sector partners. Our Transportation team helps keep streets safe, accessible, and welcoming - you’ll recognise us as the friendly faces out and about in your local area.  

https://marstonholdings.co.uk (opens in new tab)

Company benefits

  • High-street discounts plus wellbeing and lifestyle perks
  • 20 days holiday plus bank holidays
  • Uniform provided
  • Full training and personal development
  • Customer Service qualification

After this apprenticeship

Upon successful completion of the Level 2 Customer Service Apprenticeship, there will be the opportunity to study for the next level.

Ask a question

The contact for this apprenticeship is:

SMART TRAINING AND RECRUITMENT LIMITED

The reference code for this apprenticeship is VAC2000017795.

Apply now

Closes in 14 days (Friday 13 March 2026 at 11:59pm)