Customer Service Apprentice

DENE HEALTHCARE LIMITED

Leeds (LS19 7XY)

Closes on Tuesday 31 March 2026

Posted on 24 February 2026

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Summary

The Practice Support role is vital to ensuring the smooth and efficient operation of daily office functions. This position supports the wider business by performing a range of administrative and operational tasks, contributing to a well-organised and productive workplace.

 

 

Wage

£19,500 a year

Check minimum wage rates (opens in new tab)

Annual salary increase

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday between 9am to 5pm

37 hours 30 minutes a week

Start date

Thursday 16 April 2026

Duration

1 year

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Primary contact for all inbound customer calls.
  • Responsible for maintaining customer account relationships.
  • Manage customer traffic through Live chat with speed and efficiency.
  • Action all customer emails/requests in a timely manner and with accuracy.
  • Manage all customer return requests in a timely and professional manner. 

Where you'll work

4-7 Gate Way Drive
Yeadon
Leeds
LS19 7XY

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

INSPIRO LEARNING LIMITED

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

The training plan will be created before the candidate starts in the position.

More training information

The training will take place at our premises which is 4-7 Gateway Drive, Yeadon, Leeds, LS19 7XY.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Administrative skills
  • Team working
  • Initiative

About this employer

Dene Healthcare is the UK's premier practice provider. Our mission at Dene Healthcare has always been to remove as much of the work as possible from the procurement process to allow General Practice to take back some of the time it needs to focus on patients.

https://denehc.co.uk/ (opens in new tab)

Company benefits

  • Bonus Scheme
  • 26 Days Holiday
  • Birthday Holiday
  • Gym Membership
  • Cycle to Work
  • Dene's Green Scheme

After this apprenticeship

There is an opportunity to move into other departments such as, Purchasing, IT, Sales and Marketing.

Ask a question

The contact for this apprenticeship is:

DENE HEALTHCARE LIMITED

Lucy Threlfall

lthrelfall@denehc.co.uk

01132505070

The reference code for this apprenticeship is VAC2000017532.

Apply now

Closes on Tuesday 31 March 2026