Service Engineer Apprenticeship
IDEAL BOILERS LIMITED
Recruiting nationally
Closes in 14 days (Friday 13 March 2026 at 11:59pm)
Posted on 26 February 2026
Contents
Summary
We are currently seeking to recruit 6 Apprentice Service Engineers to undertake a formal 3-year training programme and join our excellent Service Engineering team as ambassadors for the Company, diagnosing and repairing faults on Ideal heating products and systems in customers' homes or on site.
- Wage
-
£14,526.20 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Gas engineering operative (level 3)
- Hours
-
Monday - Friday, between 8.30am - 5pm.
37 hours a week
- Start date
-
Monday 13 April 2026
- Duration
-
1 year 6 months
- Positions available
-
6
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The apprenticeship begins with the Level 3 Gas Engineering programme, delivered over 18 months using a structured block-release model.
Apprentices attend the training academy for one week per month, where learning is delivered through a combination of classroom-based teaching and practical sessions in realistic training bays.
Academy delivery focuses on developing strong technical knowledge, safe working practices, and practical competence, led by experienced engineers with current industry knowledge.
Training is carefully sequenced, so core topics are introduced in the academy before being reinforced through workplace activity. Between academy weeks, apprentices continue their development on site with an experienced mentor, applying recently learnt knowledge in real working environments.
Mentors support apprentices to observe, practise, and reflect on tasks linked directly to their learning, allowing skills and understanding to be embedded over time. Apprentices also complete structured workplace activities and portfolio evidence to demonstrate ongoing progress.
This blended approach ensures learning is consistently reinforced through practical application, supporting steady progression towards occupational competence.
Key learning areas
- Safe working practices on site, including risk assessment and electrical isolation
- Pipework including jointing methods, fittings, and system components
- Combustion theory and burner operation
- Gas safety checks following appliance work
- Appliance selection, suitability, and introduction to green technologies
- Flueing and ventilation principles
- Building, water, and electrical regulations
- Emergency procedures and identification of unsafe situations
- System design, appliance location, flue types, and smart control technologies
On-programme achievements
Throughout the apprenticeship, apprentices complete a range of on-programme qualifications and technical achievements that are sequenced within the curriculum and aligned to workplace activity.
These include the Level 3 Diploma in Gas Engineering, Unvented Hot Water, Water Regulations, Safe Isolation, Wiring, Controls on S- and Y-Plan systems, and ultimately GasSafe registration.
These achievements are planned and sequenced so knowledge and practical skills are developed progressively, reinforced through academy delivery and on-site mentoring. Building these foundations allows for apprentices to continue their development along the rest of their apprenticeship with a firm base.
Where you'll work
We are recruiting one vacancy per Divisional area: North, Midlands, Central, East, West, London.
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
HOMESERVE MEMBERSHIP LIMITED
Training course
Gas engineering operative (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Comply with health and safety practices.
- Install and commission a range of primary appliances, for example central heating boilers, gas cookers, space heaters.
- Install and commission a range of secondary appliances, for example laundry appliances, water heaters and gas meters (not exceeding 6m3 in capacity).
- Carry out testing and safety checks applicable to the appliance chimney or flue type.
- Carry out routine maintenance and servicing of appliances and components.
- Identify and rectify faults in appliances and components.
- Decommission appliances and systems.
- Isolate the electrical supply to the appliance.
- Conduct electrical safety checks pre- and post-work.
- Undertake and document risk assessments.
- Source, read and follow technical documentation associated with equipment and installation requirements.
- Select, use and maintain tools, equipment and test instrumentation.
- Select and use personal protective equipment (PPE).
- Check and action inspection records and schedules.
- Identify unsafe situations or conditions and take action under IGEM G/11 Gas industry unsafe situations procedure.
- Use digital technology to access job, appliance and customer information.
- Complete and maintain work records including appliance and customer data in accordance with General Data Protection Regulations (GDPR).
- Communicate verbally with customers, including the provision of guidance on energy and efficiency measures specific to the appliance or system being worked on.
- Recycle, reuse, return defective components and dispose of waste.
- Carry out and record planned and unplanned learning and development activities.
- Apply equity, diversity and inclusion procedures.
- Comply with health and safety practices.
- Install and commission a range of primary appliances, for example central heating boilers, gas cookers, space heaters.
- Install and commission a range of secondary appliances, for example laundry appliances, water heaters and gas meters (not exceeding 6m3 in capacity).
- Carry out testing and safety checks applicable to the appliance chimney or flue type.
- Carry out routine maintenance and servicing of appliances and components.
- Identify and rectify faults in appliances and components.
- Decommission appliances and systems.
- Isolate the electrical supply to the appliance.
- Conduct electrical safety checks pre- and post-work.
- Undertake and document risk assessments.
- Source, read and follow technical documentation associated with equipment and installation requirements.
- Select, use and maintain tools, equipment and test instrumentation.
- Select and use personal protective equipment (PPE).
- Check and action inspection records and schedules.
- Identify unsafe situations or conditions and take action under IGEM G/11 Gas industry unsafe situations procedure.
- Use digital technology to access job, appliance and customer information.
- Complete and maintain work records including appliance and customer data in accordance with General Data Protection Regulations (GDPR).
- Communicate verbally with customers, including the provision of guidance on energy and efficiency measures specific to the appliance or system being worked on.
- Recycle, reuse, return defective components and dispose of waste.
- Carry out and record planned and unplanned learning and development activities.
- Apply equity, diversity and inclusion procedures.
Training schedule
Monthly Block Release at HomeServe and on the job.
Requirements
Essential qualifications
GCSE in:
- English (grade 4)
- Maths (grade 4)
- Science (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Number skills
- Logical
- Team working
- Initiative
Other requirements
Successful applicants will need to pass a Disclosure and Barring Service (DBS) check.
A driving licence would be advantageous. If candidates do not have a driving licence, then they would be expected to acquire one during their first year.
About this employer
Providing central heating you can rely on for over 100 years, Ideal Heating has been bringing warmth and comfort to domestic and commercial markets since 1906. Committed to a sustainable future and maintaining our core principles of quality, innovation and value, we supply market-leading gas boilers, heat pumps and heating controls to homes and businesses across the UK.
http://www.idealheating.com (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
To become a fully qualified Service Engineer and secure a full-time position.
Ask a question
The contact for this apprenticeship is:
HOMESERVE MEMBERSHIP LIMITED
The reference code for this apprenticeship is VAC2000017503.
Apply now
Closes in 14 days (Friday 13 March 2026 at 11:59pm)