Service Scheduler & Logistics Administrator Apprentice
GEA MECHANICAL EQUIPMENT UK LIMITED
Buckinghamshire (MK12 5PY)
Closes in 13 days (Monday 9 March 2026 at 11:59pm)
Posted on 23 February 2026
Contents
Summary
The apprentice will support the efficient planning of field service engineers and the end-to-end logistics required to complete customer service visits. The Apprentice will learn how to balance customer SLAs, Engineer skills, travel times, and parts availability while developing professional skills through an Apprenticeship pathway.
- Wage
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£16,000 a year
Check minimum wage rates (opens in new tab)
Annual Salary
- Training course
- Business administrator (level 3)
- Hours
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Monday - Friday, 08:30 - 17:00.
37 hours a week
- Start date
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Monday 23 March 2026
- Duration
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1 year 6 months
- Positions available
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1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Key Responsibilities
- Service Scheduling: Coordinate daily and forward schedule for service engineers, match jobs to engineer competence, optimise routes, maintain job status, confirm customer readiness, monitor progress, and distribute job packs.
- Logistics Administration: Arrange parts and tools, coordinate couriers and returns, support vehicle logistics, maintain tool registers, book accommodation and travel, prepare delivery notes and documentation.
- Customer & Stakeholder Communication: Act as first point of contact for customers, liaise with engineers and managers, issue confirmations and updates.
- Data & Compliance: Maintain accurate records, support compliance with policies, produce simple reports.
- Continuous Improvement: Identify opportunities to improve scheduling efficiency and participate in improvement projects.
Where you'll work
Westfalia House
Old Wolverton Road
Milton Keynes
Buckinghamshire
MK12 5PY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
MILTON KEYNES COLLEGE
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Training with Milton Keynes College. Ongoing training, support and development with the employer. Business Administrator Level 3.
Requirements
Essential qualifications
“GCSE” in:
- “Maths” (grade 9-4)
- “English” (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Strong organisation
- Professional communication
- Attention to detail
- Problem‑solving mindset
- Microsoft 365 skills
- Positive attitude
- Field service awareness
- Route planning skills
- Interest in engineering
Other requirements
What You’ll Learn (Apprenticeship Pathway)
- Service planning fundamentals: skills matrices, SLAs, priority handling, route optimisation.
- Logistics operations: parts flows, inventory accuracy, courier management, returns handling. • Safety & compliance: RAMS, permits to work, vehicle/tool security, site standards.
- Professional tools: service management systems, mapping tools, office suite.
- Communication skills: professional email/phone etiquette, stakeholder engagement.
- Data handling: basic reporting, dashboards, and audit trail management.
About this employer
GEA is one of the world’s largest systems suppliers for the food, beverage and pharmaceutical sectors. Our portfolio includes machinery and plants as well as advanced process technology, components and comprehensive services. Guided by a strong sense of purpose, our more than 18,000 dedicated employees work to enhance the sustainability and efficiency of production processes globally.
After this apprenticeship
Opportunity to develop yourself with further and higher level training for the successful candidate.
Ask a question
The contact for this apprenticeship is:
MILTON KEYNES COLLEGE
The reference code for this apprenticeship is VAC2000017389.
Apply now
Closes in 13 days (Monday 9 March 2026 at 11:59pm)