HR & Recruitment Administrator Apprentice - Willenhall

STAFF SELECT LTD

West Midlands (WV13 1PX)

Closes in 19 days (Monday 16 March 2026 at 11:59pm)

Posted on 23 February 2026

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Summary

We are looking for someone to join the team within our HR Department at Nova Training in our Willenhall office. You will be used to working in a busy team environment and be able to move smoothly around various projects, assisting with all administrative duties.

• Wage:

  £14,722.50 for your first year, then could increase depending on your age

  National Minimum Wage rate for apprentices

  Check minimum wage rates (opens in new tab)

  £7.55 per hr rising to £8.00 per hr frrom 1st April 2026

• Training course: Business administrator (level 3)
• Hours: Monday to Friday, 8.30am - 4.30pm. 30 mins lunch.

  37 hours 30 minutes a week

• Start date:

  Tuesday 17 March 2026

• Duration:

  1 year

• Positions available:

  1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Administer all aspects of the day to day accounts functions for Nova and its divisions accurately and effectively ensuring that all deadlines are acheived. This is a great opportunity for a self-motivated and driven individual who wants to work for an Ofsted Good provider offering a variety of education options to young people.

• Answering incoming calls and managing general office communications
• General administration
• Assisting the recruitment team to sceen CV's of job applicants
• Liaise with managers and candidates to arrange interviews
• Undertake general administration tasks for the HR and Recruitment team
• Respond to reference requests for former or current employees
• Process the driving at work checks for employees
• Administer the onboarding process for new employees
• Assist with maintaining information and ensuring data is entered accurately into the HR computerised system
• Produce reports from the HR system as requested
• Deal with ad hoc enquiries/telephone queries and general HR related queries and requests, escalating more complex issues to the HR Manager
• Provide day-to-day advice to Line Managers and Employees on general HR related queries maaintaining absolute discretion and confidentiality at all times
• Comply with data protection regulations

Where you'll work

3 Lower Lichfield Street
Willenhall
West Midlands
WV13 1PX

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

STAFF SELECT LTD

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

• Functional Skills Level 2 maths and English if required 
• Business Administration Level 3 
• No day release is required; all training is completed on-the-job 

More training information

• Business Administration Level 3
• OTJT
• EPA
• Functional Skills if required

Requirements

Essential qualifications

GCSE in:

• English (grade 4)
• Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Organisation skills
• Customer care skills
• Administrative skills

Other requirements

If you do not have a grade 4 in maths and English, Functional Skills up to level 2 will need to be completed.

About this employer

Nova was established as a Private Training Provider in September 1992 and celebrated its 25th anniversary in 2017. We are part of the recruitment agency Staff Select Ltd. Over the years Nova has operated a number of youth and adult training programmes and also delivered employer led programmes and qualifications such as NVQ's and Apprenticeships. Our Head Office has always remained in Willenhall Town Centre (within Walsall Local Authority). Historically we have delivered training programmes across all four Black Country Local Authorities. In 2001 we opened our first centre outside the Black Country, setting up a motor vehicle workshop in Telford.

https://novatraining.co.uk/about-us (opens in new tab)

Company benefits

Compressed Hours working available

After this apprenticeship

• A chance for a Full time position if business needs allow

Ask a question

The contact for this apprenticeship is:

STAFF SELECT LTD

Carolyn Marson

Carolyn.marson@novatraining.co.uk

07534486764

The reference code for this apprenticeship is VAC2000017348.

Apply now

Closes in 19 days (Monday 16 March 2026 at 11:59pm)