Sales Support and Customer Contact Apprentice
Flame UK
West Bridgford (NG2 5LQ)
Closes on Monday 30 March 2026
Posted on 23 February 2026
Contents
Summary
This is an exciting opportunity to join our supportive team as a sales apprentice, whilst working towards a recognised qualification to progress into a successful career. This role supports the Sales team by identifying and qualifying inbound interest and confirming the correct decision makers within target businesses.
- Wage
-
£18,000 a year
- Training course
- Sales executive (level 4)
- Hours
-
Monday - Friday, 8:30am - 5:00pm.
40 hours a week
- Start date
-
Wednesday 1 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
This role supports the Sales team by identifying and qualifying inbound interest, confirming the correct decision makers within target businesses, and maintaining accurate CRM data.
The role is phone based and focused on professional customer contact, lead qualification, and campaign follow up, ensuring Flame connects with the right people at the right time while maintaining a high standard of customer experience.
The position is not a closing sales role and does not hold responsibility for pricing or deal negotiation
Key Responsibilities:
- Lead Identification and Qualification
- Review website visitor data and inbound interest from digital tools including Lead Forensics
- Identify businesses that have engaged with Flame online
- Contact businesses to confirm the correct waste or facilities decision maker
- Establish relevance of Flame’s services through clear and professional questioning
- Accurately create and update company and contact records in the CRM
Marketing Campaign Follow Up:
- Call contacts who have engaged with Flame marketing campaigns
- Introduce Flame clearly and professionally
- Confirm interest, needs, and appropriate next steps
- Capture relevant information to support the wider Sales team
- Pass qualified leads to the appropriate sales colleague
Customer Interaction and Call Quality:
- Conduct outbound calls in a professional, confident, and consistent manner
- Adapt communication style to different roles and stakeholders
- Handle objections and questions calmly and respectfully
- Ensure every interaction reflects Flame’s values and standards
CRM Accuracy and Sales Support:
- Maintain accurate and timely CRM records including call outcomes, notes, and next actions
- Support sales pipeline hygiene through clean and reliable data
- Follow agreed processes for lead handover and follow up
- Work closely with Sales and Marketing to feedback on campaign responses
Standards, Compliance, and Professionalism:
- Work to agreed activity and quality standards
- Follow GDPR and data protection requirements at all times
- Take ownership of workload, accuracy, and time management
- Represent Flame positively in all interactions
Key Skills & Experience Required
Essential:
- Clear and confident communication by phone
- Comfortable speaking with businesses and decision makers
- Strong listening and questioning skills
- High level of accuracy and attention to detail
- Comfortable using CRM systems and digital tools
- Professional, reliable, and well organised
Desirable
- Experience in a phone-based customer service or sales support role
- Exposure to B2B environments
- Familiarity with CRM systems
- Clear notetaking and CRM updates
- Professional phone conversations
Behaviors and Approach
- Acts professionally and represents Flame positively at all times
- Remains calm, resilient, and focused in a high-volume calling environment
- Takes feedback constructively and applies it to improve performance
- Works collaboratively with colleagues across Sales and Marketing
- Takes responsibility for data quality and follow through
You must hold a level 3 qualifcation to be eligible for this apprenticeship vacancy. Please do not apply if you do not have this.
Where you'll work
HUB37
37 Gordon Road
West Bridgford
NG2 5LQ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DERBY BUSINESS COLLEGE LIMITED
Training course
Sales executive (level 4)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Sales planning and preparation: Set effective targets using sales forecasts. Prioritise customers and activities to grow account value and maximise return-on-investment in line with your organisation’s strategy. Formulate or refine customer plans and objectives. Create efficient territory plans where appropriate.
- Customer engagement: Effectively communicate and interpret customer information exchanged through written, verbal and non-verbal communication. Develop a customer engagement style that effectively opens sales conversations, builds rapport, enhances customer relationships, and adapts to different customer’s social preferences.
- Customer needs analysis: Be highly skilled at effective questioning and active listening techniques to understand the customer’s needs, guide the sales conversation appropriately, create mutual understanding, and build trust and affinity with customers.
- Propose and present solutions: Develop sales proposals and deliver them using a presentation style and technique appropriate for your customer. Present relevant products and/or services, explain features and their advantages, and clearly articulate the value and benefit of the solution for the specific customer. Use and adapt a range of techniques to draw-out and overcome common sales objections.
- Negotiate: Research the customer’s likely desired outcomes and negotiating stance. Develop responses to likely objections. Identify your own organisation’s needs, such as minimum price and acceptable terms. Negotiate or trade variables effectively.
- Closing Sales: Be attuned to verbal and non-verbal buying-signals andmove to close at an appropriate point in sales conversations. Develop ethical techniques to close sales and confirm customers’ purchase agreement.
- Gathering Intelligence: Collect, analyse and interpret market intelligence and share it appropriately and effectively within your organisation.
- Time Management: Use and adapt appropriate tools and techniques to prioritise and manage your time effectively.
- Collaboration and team work: Contribute effectively within a team environment. Work collaboratively with both internal and external stakeholders. Manage communications with the cross-functional team in relation to the effective delivery of your sales, such as finance and service delivery. Support continual business improvement by sharing best practice with sales team colleagues and assist the marketing team to develop new marketing collateral.
- Customer experience management: Deliver a positive customer experience. Manage customer enquiries and issues effectively. Take proactive action to prevent and minimise customer concerns and complaints. Handle all customer interactions professionally to the customer’s satisfaction.
- Digital skills: Effectively use digital tools to conduct research and target customers in line with the overall sales strategy. Able to deliver presentations and meetings using digital communication. Complete accurate records and process sales in accordance with your organisation’s policies, procedures and digital CRM systems.
Training schedule
- In addition to gaining practical experience in the role, you will also attain an NVQ Level 4 Sales Executive qualification which will help start your career and give you an insight into the businesses processes and procedures
- Our training is all completed remotely via teams with a development coach who will be available for support 24/7 and will arrange weekly/fortnightly meetings with you
- You receive 20% off-the-job training during this apprenticeship which is included in your weekly working hours
More training information
DBC Training are a multi award-winning employment and skills training provider.
We offer high-quality employer solutions to improve productivity and learner solutions to support individuals to fulfil their potential.
https://dbc-training.co.uk/
Requirements
Essential qualifications
GCSE in:
A Level in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Team working
- Initiative
- Professional and reliable
- High level of accuracy
- Strong listening skills
- Good questioning skills
Other requirements
You MUST hold a level 3 qualification.
About this employer
Flame UK are a UK-based independent environmental services and waste management broker who works with businesses across the country to deliver sustainable, compliant and cost-effective solutions for waste, energy and environmental needs.
After this apprenticeship
We are committed to developing apprentices for long-term success within the business. Our approach is not simply to provide short-term training, but to invest in individuals, build their commercial capability, and support their progression into permanent roles upon successful completion of their apprenticeship. We provide structured development, ongoing feedback, and real responsibility so that apprentices gain meaningful experience and are fully prepared to step into the next stage of their career with us. Our intention is to retain high-performing apprentices and support their continued growth within the organisation.
Ask a question
The contact for this apprenticeship is:
DERBY BUSINESS COLLEGE LIMITED
Heather Duffield
heather@dbc-training.co.uk
07375919487
The reference code for this apprenticeship is VAC2000017189.
Apply now
Closes on Monday 30 March 2026