Business Administration Apprenticeship Level 3
ESTUARY CARE LIMITED
Lancashire (FY8 1QS)
Closes in 5 days (Thursday 5 March 2026 at 11:59pm)
Posted on 23 February 2026
Contents
Summary
As a Care Office Apprentice, you will gain hands-on experience in the day-to-day operations of a care office while working toward a nationally recognised qualification. This role is ideal for someone passionate about supporting the healthcare sector, developing administrative skills, and making a positive impact on people’s lives.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Friday between 9am - 5pm.
38 hours a week
- Start date
-
Monday 9 March 2026
- Duration
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1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Administrative Support:
- Manage incoming calls, emails, and enquiries professionally.
- Maintain and update client and staff records on internal systems.
- Assist in scheduling appointments, meetings, and care plans.
- Assist with invoicing and maintaining records.
Client and Staff Coordination:
- Support the onboarding process for new care staff.
- Liaise with clients and families to address queries and provide updates.
- Assist in preparing documentation for service delivery.
Operational Tasks:
- Monitor and order office supplies to ensure smooth operations.
- Assist with compliance documentation and audits.
- Provide general support to the team as needed.
- Help with general appearance of the office and maintain a tidy workplace.
Learning and Development:
- Attend training sessions and workshops as part of the apprenticeship program.
- Develop an understanding of care standards, regulations, and best practices.
- Shadow experienced team members to gain an understanding of business and administration skills.
Where you'll work
9 Wood Street
Lytham St.Annes
Lancashire
FY8 1QS
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
TRAINING WORKS (NW) LTD
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Presentation skills
- Administrative skills
- Logical
- Team working
- Creative
- Initiative
- Non judgemental
- Patience
About this employer
From companion care, quality home care and personal care to complex homecare services including palliative care our CQC registered agency provides elderly care across Lytham St Annes, Blackpool, Kirkham, Wrea Green, Poulton, Bispham and surrounding areas.
https://www.visiting-angels.co.uk/fyldecoast/ (opens in new tab)
After this apprenticeship
Upon completion of qualification, a full-time role will be available (not just the duration of the Apprenticeship). Plenty of opportunities to progress within the company.
Ask a question
The contact for this apprenticeship is:
TRAINING WORKS (NW) LTD
The reference code for this apprenticeship is VAC2000016905.
Apply now
Closes in 5 days (Thursday 5 March 2026 at 11:59pm)