Level 3 Information and Communications Technician Apprenticeship
Network Rail
Manchester (M1 2NY)
Closes on Friday 10 April 2026
Posted on 19 February 2026
Contents
Summary
Our 18-month Information and Communications Technician Apprenticeships will see you achieving a Level 3 apprenticeship. Through studying and on the job training, you’ll widen your skill set and gain all the experience you need to become a skilled IT Solutions Technician.
- Wage
-
£21,477 a year
- Training course
- IT solutions technician (level 3)
- Hours
-
Monday - Friday, 9.00am - 5.00pm
35 hours a week
- Start date
-
Tuesday 15 September 2026
- Duration
-
1 year 6 months
- Positions available
-
6
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Deliver a consistent, high-quality service for customer incidents and requests, meeting agreed service levels and productivity targets
- Manage requests through a streamlined workflow, ensuring customers receive standard business services quickly and efficiently boosting end-user productivity
- Provide technical support for hardware, software, and operating systems, resolving issues right the first time and prioritising based on wait time
- Support VIP users and handle escalated or complaint tickets with care and professionalism, following a clear framework
- Act as a key part of our teams, resolving technical issues and contributing to the management of Major Incidents and Problem records
- Offering support to Network Rail’s business-critical locations, acting as a single point of contact to minimise disruption
- Proactively monitor and diagnose issues in key systems, helping to maintain data integrity and system resilience
Where you'll work
4 Travis Street
Manchester
M1 2NY
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NETWORK RAIL INFRASTRUCTURE LIMITED
Training course
IT solutions technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
- Work at any stage of the solution lifecycle.
- Interpret client requirements.
- Prioritise tasks to work within agreed project plans.
- Ensure resources are used efficiently and responsibly.
- Design solutions to meet client and business requirements.
- Identify technical solutions using creative and critical thinking.
- Install hardware or software, either physically or virtually.
- Search and use different types of data or information sources.
- Test and evaluate performance, functionality, and usability of solutions to ensure compliance with customer and project requirements.
- Deploy and implement solutions, supporting change management practices.
- Create and maintain documentation in accordance with best practice and organisational requirements.
- Support multiple contemporary or legacy solutions to required levels of service.
- Apply organisational policies and legislation in relation to security requirements, privacy, and confidentiality.
- Communicate using a variety of tools and approaches, adapting language for technical and non-technical stakeholders.
- Apply continuous professional development CPD to support their own learning, business needs and technical developments.
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 9-4)
- IT or Computer Science. (grade English)
- Maths (grade 9-4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Problem solving skills
- Administrative skills
- Number skills
- Analytical skills
- Team working
About this employer
n apprenticeship with us will set you up for a career full of possibilities. With schemes in areas across our business, we’ve got something for everyone.
You’ll earn a competitive salary, study towards qualifications and play your part in delivery projects across the UK. Our Apprentices receive all the structure, support and experiences needed to grow and develop.
https://www.earlycareers.networkrail.co.uk/programme/apprenticeships/ (opens in new tab)
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Once you’ve completed the scheme, you’ll have a Level 3 IT Solutions Technician Certificate, with the opportunity to go on to further study at a higher level should you meet the criteria
- Upon completion of the Level 3 qualification, you will be able to use your experience to become a fully effective professional with the opportunity to continue learning and developing in the world of IT
- Our apprentices usually go on to secure senior roles within Network Rail. The skills you acquire will support your career development
Ask a question
The contact for this apprenticeship is:
NETWORK RAIL INFRASTRUCTURE LIMITED
The reference code for this apprenticeship is VAC2000016857.
Apply now
Closes on Friday 10 April 2026
After signing in, you’ll apply for this apprenticeship on the company's website.