IT Onsite Technician Apprentice
CMS CAMERON MCKENNA NABARRO OLSWANG LLP
London (EC4N 6AF)
Closes in 14 days (Friday 6 March 2026)
Posted on 19 February 2026
Contents
Summary
Supporting internal and external stakeholders we will invest in your ongoing training and development to support your professional goals and help you to thrive in your role from day one. As a member of the team, you will be supported and mentored by experienced and knowledgeable colleagues.
- Wage
-
£25,700 a year
- Training course
- Information communications technician (level 3)
- Hours
-
9.00am - 5.00pm with some overtime when required. Days to be confirmed.
35 hours a week
- Start date
-
Monday 6 April 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Assist users with hardware issuing or replacement as required
- Responsible for ensuring that issues and support requests are resolved within defined SLA
- Responsible for asset control and stock ordering of devices as required
- Responsible for ensuring that issues and support requests are documented within the ITSM tool
- Adhering to processes and procedures
- Mobile phones setup
- Hardware refreshes
- Provide additional support to client and internal meeting rooms
- Daily Backup Tape Changes
- Hardware maintenance and assisted troubleshooting of Storage Controllers and Server Controllers
- Replacement of Storage Disks and Server Blades as and when required
Physical daily checks of system hardware health and lights including but not limited to:
- MER/SER daily checks of Room Systems including Aircon, Fire Suppression and UPS Systems
- Switch Upgrades, Console and Backups, some proficiency in network skills
- Cable Tracing as required to troubleshoot any issues in Comms Rooms for Server/Network infrastructure
- Troubleshooting with onsite wireless issues and deployments, up to and including local surveys
- Chaperoning Vendors during maintenance work and tasks
- Participate in project work as required, including non-business hour deployments (e.g., nights and weekends)
- Assisting with Video Conferencing serving our clients in the meeting rooms as required
Where you'll work
Cannon Place 78 Cannon Street
London
EC4N 6AF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
JUST IT TRAINING LIMITED
Training course
Information communications technician (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
- Identify and scope the best solution informed by the system data associated with the task
- Test and evaluate the system's performance and compliance with customer requirements.
- Escalate non routine problems in line with procedures
- Use basic scripting to execute the relevant tasks for example PowerShell, Linux
- Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
- Apply the necessary security, in line with access and/or encryption requirements
- Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
- Test and evaluate network environments
- Monitor performance and usage of a network
- Deploy applications on a network
- Set up storage and data access for staff
- Apply necessary security measures, in line with access requirements to a network
- Carry out routine maintenance across network systems, ensuring organisational compliance
- Monitor network-related workloads including DNS and firewalls
- Install or undertake basic upgrades, either physically or remotely
- Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
- Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
- Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
- Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
- Interpret and prioritise internal or external customer's requirements in line with organisation's policy
- Apply the appropriate tools and techniques to undertake fault finding and rectification
- apply Continuous Professional Development to support necessary business output and technical developments
- Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
- Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
- Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
- Manage and prioritise the allocated workload effectively making best use of time and resources
- Complete documentation relevant to the task and escalate where appropriate
- Install or undertake basic software upgrades,either physically or remotely
- Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
- Provide remote/F2F support to resolve customer requirements
- Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Training schedule
Requirements
Essential qualifications
GCSE in:
- English (grade 6)
- Maths (grade 6)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Analytical skills
- Logical
- Team working
- Initiative
- Patience
Other requirements
- Please ensure you list your GCSE results in your CV
About this employer
CMS is a Future Facing organisation of independent law firms. With 84 offices in over 47 countries and 5,800+ lawyers worldwide, we combine deep local market understanding with a global overview, giving us the ability not only to see what’s coming, but to shape it.
Company benefits
- Flexible hybrid working policy
- Generous bonus scheme
- Up to 25 days holiday (rising to 28 days with service)
- Holiday exchange scheme
- Private medical insurance
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Career progression within the business is possible on completion of apprenticeship
Ask a question
The contact for this apprenticeship is:
JUST IT TRAINING LIMITED
The reference code for this apprenticeship is VAC2000016852.
Apply now
Closes in 14 days (Friday 6 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.