Business Administration Apprenticeship
Bearwood Medical Centre
SMETHWICK (B67 5BP)
Closes in 14 days (Friday 6 March 2026 at 11:59pm)
Posted on 19 February 2026
Contents
Summary
Answering phones, using GP system software to book appointments, dealing with patient enquiries and walk in’s, providing care in a team, typing letters, scanning documents onto patient records, read coding, taking part in training, taking part in staff meetings, typing up minutes and agenda’s, generally front of house in busy GP surgery.
- Wage
-
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 8am-6:30pm various shifts to be confirmed.
30 hours a week
- Start date
-
Monday 23 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
The surgery is looking for a cheerful candidate to welcome patients and become part of the reception and administrative team. You will work alongside other staff members but be part of a larger team of primary care health workers.
You will be required to be confident in your telephone manner and computer-literate, all training will be provided, and you should remain calm in times of stress or when the practice is busy.
Main duties will include:
- Processing patient registrations and deductions
- Answering phones
- Making appointments
- Calling patients to book appointments for follow up
- Liaising with patients face to face in surgery clinic times signposting
- Scanning and tagging letters
- Typing letters and other general office administration
Where you'll work
176 MILCOTE ROAD
SMETHWICK
B67 5BP
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
DUDLEY COLLEGE OF TECHNOLOGY
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Admin L3 Standard.
No day release to College.
Requirements
Essential qualifications
GCSE in:
- English (grade 4/C or above or equivalent)
- Maths (grade 4/C or above or equivalent)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
About this employer
We are a busy GP practice based in Smethwick (near Bearwood), and have a patient list size of 6500, providing a wide range of primary care services. Team are - 5 GP’s , 3 pharmacists, 3 nurses ,2 HCA and admin staff. We have a good friendly team spirit here – all staff have an adaptable, ‘cando’ attitude and muck in where required.
After this apprenticeship
The potential of a full-time job upon completion of the apprenticeship.
Ask a question
The contact for this apprenticeship is:
DUDLEY COLLEGE OF TECHNOLOGY
The reference code for this apprenticeship is VAC2000016822.
Apply now
Closes in 14 days (Friday 6 March 2026 at 11:59pm)