Customer Service Apprentice

Witham Prospect School

LINCOLN (LN6 9JR)

Closes in 14 days (Friday 6 March 2026 at 11:59pm)

Posted on 19 February 2026

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Summary

Kick-start your career as a Customer Service Practitioner! Deliver high-quality support both in person and digitally, meeting and greeting customers, offering advice, resolving issues and improving service standards. Gain valuable experience while earning and developing skills for a successful future. Apply today!

Wage

£15,704 for your first year, then could increase depending on your age

National Minimum Wage rate for apprentices

Check minimum wage rates (opens in new tab)

Training course
Customer service practitioner (level 2)
Hours
Monday to Friday between 9.00am - 5.00pm

40 hours a week

Start date

Friday 13 March 2026

Duration

1 year 3 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

Duties will include, but will not be limited to:

  • To effectively welcome, receive, sign in visitors, parents, the children/young people and staff members appropriately to school
  • Comprehensively operate the school’s main telephone, transferring calls, taking and delivering messages as appropriate
  • Scheduling meeting appointments for the executive directors, director of children’s services, the director of education and other senior management team members as when required
  • Arranging meeting room and organising refreshments for visitors as when required
  • Updating the main school calendar on outlook by adding a scheduled appointment
  • Providing general administrative and clerical support, including mailing, scanning, printing, laminating and photocopying documents

Where you'll work

WITHAM PROSPECT SCHOOL
NORTON DISNEY
LINCOLN
LN6 9JR

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LINCOLN COLLEGE

Training course

Customer service practitioner (level 2)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
  • Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
  • Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
  • Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
  • Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
  • Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
  • Demonstrate patience and calmness.
  • Show you understand the customer’s point of view.
  • Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
  • Maintain informative communication during service recovery.

Training schedule

  • The successful candidate will work towards achieving their Apprenticeship Standard in Level 2 Customer Service
  • A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course
  • This is a work-based programme with College attendance required once a month
  • All learning will take place at the candidate's place of employment/College and within their contracted working hours

More training information

Course outline:

https://skillsengland.education.gov.uk/apprenticeship-standards/st0072-v1-1

Requirements

Essential qualifications

GCSE in:

Maths and English (grade A*/9 – C/4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Administrative skills
  • Team working
  • Initiative
  • Patience

About this employer

Witham Prospect School is a specialist care and education facility designed to support children and young people aged 11 to 19 with complex needs. We cater to children and young people with severe and profound learning disabilities, those on the autism spectrum, and those requiring additional care and support.

https://withamprospect.co.uk/ (opens in new tab)

After this apprenticeship

  • On completion of this apprenticeship, there may be opportunities to progress into a School Administrator position within the education sector

Ask a question

The contact for this apprenticeship is:

LINCOLN COLLEGE

The reference code for this apprenticeship is VAC2000016670.

Apply now

Closes in 14 days (Friday 6 March 2026 at 11:59pm)