Trainee Housing Supervisor - Team Leader Apprenticeship Level 3
LHA HOUSING GROUP LIMITED
Freeth Street, (B16 0QZ)
Closes in 31 days (Monday 23 March 2026)
Posted on 19 February 2026
Contents
Summary
We are seeking a motivated individual with previous office or administrative experience who is ready to step into management. The Trainee Supervisor will support the delivery of housing services while developing leadership, supervision, and people-management skills, with structured learning to progress into a Team Leader role.
- Wage
-
£24,000 a year
- Training course
- Team leader (level 3)
- Hours
-
Rota Basis - Mon - Sun 7 a.m. - 3 p.m. or 3 p.m. - 11 p.m.
37 hours 30 minutes a week
- Start date
-
Monday 30 March 2026
- Duration
-
1 year
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Key Responsibilities:
- Operational Support
- Assist with day-to-day housing operations in line with organisational policies and procedures
- Support the coordination of property management activities, including repairs, maintenance, and voids
- Monitor service performance and contribute to continuous improvement initiatives
- Ensure compliance with health and safety regulations and housing legislation
Team Supervision (Developmental):
- Support frontline housing officers and operational staff to deliver high-quality services
- Assist with scheduling, task allocation, and workload management
- Participate in team meetings and contribute to performance discussions
- Shadow supervisors and managers to develop leadership and decision-making skills
Tenant & Stakeholder Engagement
- Promote positive tenant relationships and respond to enquiries and complaints professionally
- Support tenancy sustainment and community engagement initiatives
- Work collaboratively with contractors, external agencies, and community partners
Compliance & Administration
- Maintain accurate records in line with data protection and regulatory requirements
- Support audits, inspections, and reporting requirements
- Adhere to safeguarding procedures and equality, diversity, and inclusion standards
Learning & Development:
- Take part in a structured training programme covering supervision, housing legislation, customer service, and compliance
- Work towards relevant qualifications in housing or management
- Receive mentoring and regular performance reviews to support career progression
Where you'll work
Unit 9, Magreal Industrial Estate,
Freeth Street,
B16 0QZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE NVQ TRAINING CENTRE LIMITED
Training course
Team leader (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use resources to implement operational and team plans.
- Use tools to organise, prioritise and allocate daily and weekly work activities.
- Able to collate and interpret data and information and create reports.
- Identify and support the development of the team through informal coaching and continuous professional development.
- Use information and problem-solving techniques to provide solutions and influence the decision-making process.
- Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
- Review work processes to identify opportunities to improve performance and for continuous improvement.
- Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
- Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
- Manage others through change by identifying challenges and the activities to resolve them.
- Interpret organisational strategy and communicate how this impacts others.
- Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
- Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
- Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
- Manage and maintain relationships with a diverse workforce and stakeholders.
- Negotiate with and challenge stakeholders to manage change and reduce conflict.
- Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
- Identify future changes in the sector such as technology advances that may impact their organisation.
- Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.
- Use resources to implement operational and team plans.
- Use tools to organise, prioritise and allocate daily and weekly work activities.
- Able to collate and interpret data and information and create reports.
- Identify and support the development of the team through informal coaching and continuous professional development.
- Use information and problem-solving techniques to provide solutions and influence the decision-making process.
- Use digital tools for planning and project management to monitor project progress, taking corrective action to deliver against the project plan.
- Review work processes to identify opportunities to improve performance and for continuous improvement.
- Use technology and software to produce documentation, such as spreadsheets and presentation packages to communicate information.
- Manage individual or team performance by setting objectives, monitoring progress, and providing clear guidance and feedback.
- Manage others through change by identifying challenges and the activities to resolve them.
- Interpret organisational strategy and communicate how this impacts others.
- Interpret and apply regulation and legislation, share best practices, and advise stakeholders on their application.
- Communicate information through different media, such as face-to-face meetings, emails, reports, and presentations to enable key stakeholders to understand what is required.
- Collaborate with stakeholders in the organisation to ensure the delivery of operational goals.
- Manage and maintain relationships with a diverse workforce and stakeholders.
- Negotiate with and challenge stakeholders to manage change and reduce conflict.
- Interpret policy and support the delivery of equity, diversity and inclusion in the workplace and monitor their impact on their team.
- Identify future changes in the sector such as technology advances that may impact their organisation.
- Monitor the use of technology and the potential to reduce energy consumption through their optimisation in day-to-day tasks, such as reducing the use of paper and switching off items when not in use.
Training schedule
Teaching and learning the skills, knowledge and behaviours to be competent within a Teamleading or Supervisor position.
Requirements
Essential qualifications
NVQ or SVQ Level 3 or equivalent in:
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Communication skills
- Customer care skills
- Driving License
- Initiative
- IT skills
- Number skills
- Organisation skills
- Presentation skills
- Problem solving skills
- Team working
Other requirements
This role operates on a rota basis, including weekends, with shifts between 7 a.m. – 3 p.m. and 3 p.m. – 11 p.m. The position combines full-time work with structured training, so you will need to balance day-to-day responsibilities with learning and assessments.
About this employer
At LHA Housing Group, we believe that housing is more than just a place to live—it’s the foundation of a thriving community. By working closely with Birmingham City Council, we ensure that our housing projects not only provide shelter but also foster a sense of belonging and support. We focus on creating safe, inclusive environments where individuals and families can rebuild their lives with stability and dignity. Our initiatives go beyond housing, promoting community engagement, local support networks, and social well-being to strengthen neighbourhood for the long term. Together, we are building communities where people feel connected, supported, and empowered to thrive.
After this apprenticeship
This role is intended as a development pathway into a supervisor or Housing Team Leader position, subject to satisfactory performance and completion of training objectives.
Ask a question
The contact for this apprenticeship is:
THE NVQ TRAINING CENTRE LIMITED
The reference code for this apprenticeship is VAC2000016668.
Apply now
Closes in 31 days (Monday 23 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.