Learning & Development Apprentice (Administrator)
LAST MILE INFRASTRUCTURE GROUP LIMITED
Gloucestershire (GL10 3RF)
Closes on Tuesday 31 March 2026
Posted on 19 February 2026
Contents
Summary
At Last Mile, we provide high quality multi utility solutions and invest in the people who help us achieve them.
As a Learning and Development Apprentice at Last Mile, you will support the planning, coordination and delivery of a range of internal and external training by providing reliable administrative and data support.
- Wage
-
Competitive
Competitive wage offered
- Training course
- Business administrator (level 3)
- Hours
-
Monday to Thursday 8:30am - 5pm, Friday 8:30am - 4pm
37 hours a week
- Start date
-
Wednesday 1 July 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Your responsibilities as a Learning and Development Apprentice:
- Maintain Learning and Development systems and records, ensuring accurate data entry, regular audits, and effective coordination of eLearning content and engagement insights
- Work closely with Learning and Development Coordinators to manage course bookings, support training programmes, and act as a point of contact for colleagues and external training providers
- Support data and reporting activities, including gathering KPI information, producing weekly and monthly reports, and using Excel and future BI tools to visualise training performance and compliance
- Manage key operational processes, including monitoring eLearning delivery, identifying missing or incomplete training records, and overseeing purchase orders and invoicing
- Contribute to wider Learning and Development initiatives, supporting departmental projects and undertaking additional tasks as required
- Dedicate twenty per cent of working hours to off‑the‑job learning, attending workshops, completing apprenticeship assignments and progressing through the Level 3 programme
Where you'll work
Kingfisher Suite Wheelhouse
Bonds Mill Estate
Stonehouse
Gloucestershire
GL10 3RF
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE APPRENTICE ACADEMY LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Business Administrator Level 3.
Requirements
Desirable qualifications
GCSE in:
- English (grade Pass)
- Maths (grade Pass)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Administrative skills
- Analytical skills
- Team working
- Initiative
Other requirements
- Familiarity with computers and knowledge of Microsoft Office tools
- A natural interest in how things work and a "problem-solving" approach to tasks
- A history of working well with others and a willingness to ask questions when learning something new
About this employer
Last Mile is one of the largest last-mile multi-utility businesses in the UK. We understand construction and we know utilities. We take responsibility for the ‘last mile’ of infrastructure that connects developments to wider distribution networks. Our strong history in gas and electricity connections, deep knowledge of the industry and secure investor backing means we can provide a comprehensive multi-utility solution that includes clean (ground source) heat networks, electricity, water and waste water. Working through our operating companies UKPS (in South of England and Wales), Energetics (in Scotland, North Wales and the North of England) and our asset adoption business Last Mile Asset Management, we offer a ‘one-stop shop’ for new utility connections.
Company benefits
- 25 days holiday + 9 public holidays
- Holiday buy scheme
- Discretionary bonus
- Up to 7% employer pension contribution
- Volunteering Day
- Additional benefits are on our website
After this apprenticeship
Following successful completion of this apprenticeship, candidates can progress to the role of Learning and Development Administrator or other roles within Last Mile.
Ask a question
The contact for this apprenticeship is:
THE APPRENTICE ACADEMY LIMITED
recruitment@lastmile-group.com
The reference code for this apprenticeship is VAC2000016661.
Apply now
Closes on Tuesday 31 March 2026
After signing in, you’ll apply for this apprenticeship on the company's website.