Receptionist Apprentice – Business Administration Level 3

Rise Park Surgery

NOTTINGHAM (NG5 5EB)

Closes in 28 days (Friday 20 March 2026 at 11:59pm)

Posted on 19 February 2026

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Summary

This is a fantastic opportunity for an enthusiastic individual to undertake a Level 3 Apprenticeship, within a well-established doctor’s surgery in Nottingham. Excellent progression and development opportunities are available with this being the view to the beginning of a successful career within the healthcare sector.

Wage

£15,392 a year

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Training course
Business administrator (level 3)
Hours
Monday to Friday with fixed hours between 8.00am and 7.00pm at an overall of 37 hours per week.

37 hours a week

Start date

Monday 13 April 2026

Duration

1 year 6 months

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

As an Apprentice you will be supported to learn and develop, answering incoming calls into the practice, in addition you will be expected to:

  • Make appointments for patients
  • Answer patient questions and/or signpost them to other colleagues within the surgery
  • Passing on messages and transferring calls to other colleagues at the surgery

You will be also be required to help patients at the counter by booking appointments, processing prescription requests from patients and dealing with general queries.

Other duties include:

  •  Filing results and other documents in patients notes
  •  Charging patients for private work
  •  Registering new patients

You should also have a good understanding of equal opportunities and understand the importance of confidentiality. This is a varied and interesting job with a friendly team for which you will receive full training.

Where you'll work

THE SURGERY
OFF REVELSTOKE WAY
RISE PARK
NOTTINGHAM
NG5 5EB

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

MILLBROOK MANAGEMENT SERVICES LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
  • Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
  • Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
  • Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
  • Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
  • Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
  • Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
  • Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4)
  • Maths (grade 4)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Attention to detail
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Initiative
  • Practical Skills

About this employer

We are a GP practice in Rise Park serving over 9700 patients from Rise Park, Bestwood Village, Top Valley, Warren Hill and Warren Wood. We have a great patient population and we consistently score highly in-patient satisfaction surveys in the Nottingham City area and we received a ‘Good’ rating from CQC.

After this apprenticeship

  • Fantastic opportunity for progression within the organisation with a view to a full position within the business on successful completion of the Apprenticeship

Ask a question

The contact for this apprenticeship is:

MILLBROOK MANAGEMENT SERVICES LIMITED

The reference code for this apprenticeship is VAC2000016587.

Apply now

Closes in 28 days (Friday 20 March 2026 at 11:59pm)