Parts Advisor Apprentice
Strastone Ferrari
Colchester (CO4 9HA)
Closes on Wednesday 1 April 2026
Posted on 19 February 2026
Contents
Summary
As a Parts Apprentice, you’ll combine hands-on experience in our dealerships with structured training and the support of an experienced mentor. You’ll work towards achieving a Level 2 Retailer qualification, setting you up to become a fully qualified Parts Advisor.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service practitioner (level 2)
- Hours
-
Monday - Friday, shifts to be confirmed.
40 hours a week
- Start date
-
Monday 7 September 2026
- Duration
-
11 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Learning and assisting with stock control, including preparing orders, organising deliveries, and working with online parts systems
- Building and maintaining relationships with internal and external customers, both in person and over the phone
- Developing a strong knowledge of motor vehicles through full time mentoring from a qualified Parts Advisor
- Work collaboratively with colleagues across other departments to ensure a seamless experience for every customer
Where you'll work
Auto Way
Severalls Industrial Park
Colchester
CO4 9HA
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
NOTTINGHAM COLLEGE
Training course
Customer service practitioner (level 2)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
- Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
- Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
- Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
- Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
- Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
- Demonstrate patience and calmness.
- Show you understand the customer’s point of view.
- Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
- Maintain informative communication during service recovery.
Training schedule
Requirements
Essential qualifications
GCSE in:
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Attention to detail
- Problem solving skills
- Team working
- Initiative
About this employer
At Lithia UK, our growth is powered by our people. We’re passionate about developing future talent, and our Vehicle Technician Apprenticeship is the perfect opportunity to learn, grow and build a long-term career in the automotive industry.
After this apprenticeship
Progression into the role of Parts Advisor, Parts Supervisor, Parts Leader and other aftersales roles.
Ask a question
The contact for this apprenticeship is:
NOTTINGHAM COLLEGE
The reference code for this apprenticeship is VAC2000016569.
Apply now
Closes on Wednesday 1 April 2026
After signing in, you’ll apply for this apprenticeship on the company's website.