Digital Inclusion Apprenticeship

Sunderland City Council

Sunderland (SR1 3AA)

Closes in 14 days (Friday 6 March 2026)

Posted on 19 February 2026

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Summary

Are you looking to kickstart a career in the community development / education and learning /local government industry? Why not come and work for us and gain a qualification! We have a strong commitment to apprentices and training and you will be provided with unparalleled support throughout the duration of your programme.

Wage

£25,583 a year

Check minimum wage rates (opens in new tab)

Training course
Corporate responsibility and sustainability practitioner (level 4)
Hours
Monday to Friday, 9am to 5pm (with the option to work flexibly)

37 hours a week

Start date

Tuesday 1 September 2026

Duration

3 years

Positions available

1

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

  • Assist, engage and deliver accessible online and offline sessions, such as; one-off events, seasonal campaigns, or weekly sessions from set up, delivery to de-rig
  • Support the digital recycling device bank and databank services
  • Provide support to Digital Health Hubs, working in partnership with the Council
  • Assist Tech Mate volunteers to deliver digital confidence and digital skills support to employees and digitally excluded customers
  • Provide first-line digital support, delivering excellent customer service, guiding customers to develop digital skills
  • Contribute towards communication tools, such as, Go Online website and e-newsletter
  • Following a structured apprenticeship framework to complete a professional qualification

Where you'll work

City Hall
Plater Way
Sunderland
SR1 3AA

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LDN APPRENTICESHIPS LTD

Training course

Corporate responsibility and sustainability practitioner (level 4)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents
  • Select and implement project management and planning tools applicable to the type of project/ campaign lifecycle.
  • Assess the effectiveness of change and identify opportunities to improve outcomes, guiding and supporting others to deliver results.
  • Balance own CR&S workload to prioritise competing demands and achieve key performance indicators.
  • Utilise strengths of internal organisational structures to help build self-sustaining CR&S populations.
  • Tailor approach to maintaining new/existing external stakeholder relationships to achieve progress on plans (e.g objectives, key initiatives and shared interests).
  • Contribute to the negotiation of external CR&S projects of mutual benefit.
  • Adopt a communication method that takes account of the audience and is suitable for the circumstances.
  • Recommend opportunities for external engagement, articulating the mutual benefits and risks.
  • Contribute to written reports on CR&S performance in line with organisational requirements.
  • Contribute to the drafting of the CR&S strategy.
  • Adjust leadership style to achieve results, having regard to the needs of the individual/teams involved.
  • Select data that is relevant to the CR&S issue being considered.
  • Analyse data to form evidence-based conclusions on CR&S performance.
  • Deliver CR&S events in accordance with contractual arrangements.
  • Quality assure own and others work in accordance with organisational requirements
  • Contribute to reporting externally on CR&S Strategy and delivery in line with industry and legislative requirements.
  • Identify own organisations CR&S opportunities and threats. Escalate risks within own organisation when needed.
  • Research the CR&S landscape, escalating best practice opportunities within own organisation.
  • Apply management techniques needed to deliver CR&S projects within budget.
  • Train colleagues in CR&S techniques, tailoring the learning style to the circumstances.
  • Identify and deliver initiatives that may raise funds for CR&S projects.
  • Identify and apply relevant IT solutions to CR&S issues.
  • Select and implement project management and planning tools applicable to the type of project/ campaign lifecycle.
  • Assess the effectiveness of change and identify opportunities to improve outcomes, guiding and supporting others to deliver results.
  • Balance own CR&S workload to prioritise competing demands and achieve key performance indicators.
  • Utilise strengths of internal organisational structures to help build self-sustaining CR&S populations.
  • Tailor approach to maintaining new/existing external stakeholder relationships to achieve progress on plans (e.g objectives, key initiatives and shared interests).
  • Contribute to the negotiation of external CR&S projects of mutual benefit.
  • Adopt a communication method that takes account of the audience and is suitable for the circumstances.
  • Recommend opportunities for external engagement, articulating the mutual benefits and risks.
  • Contribute to written reports on CR&S performance in line with organisational requirements.
  • Contribute to the drafting of the CR&S strategy.
  • Adjust leadership style to achieve results, having regard to the needs of the individual/teams involved.
  • Select data that is relevant to the CR&S issue being considered.
  • Analyse data to form evidence-based conclusions on CR&S performance.
  • Deliver CR&S events in accordance with contractual arrangements.
  • Quality assure own and others work in accordance with organisational requirements
  • Contribute to reporting externally on CR&S Strategy and delivery in line with industry and legislative requirements.
  • Identify own organisations CR&S opportunities and threats. Escalate risks within own organisation when needed.
  • Research the CR&S landscape, escalating best practice opportunities within own organisation.
  • Apply management techniques needed to deliver CR&S projects within budget.
  • Train colleagues in CR&S techniques, tailoring the learning style to the circumstances.
  • Identify and deliver initiatives that may raise funds for CR&S projects.
  • Identify and apply relevant IT solutions to CR&S issues.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Essential qualifications

GCSE in:

  • English (grade 4 / C or above)
  • IT (grade 4 / C or above)
  • Maths (grade 4 / C or above)

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

  • Communication skills
  • IT skills
  • Organisation skills
  • Customer care skills
  • Problem solving skills
  • Team working
  • Initiative
  • Able to multi-task
  • Positive attitude
  • Willingness to learn
  • Able to prioritise
  • Knowledge of digital devices

About this employer

Sunderland is a city full of ambition, and Sunderland City Council is a brilliant place to grow your career. We’re passionate about creating the best possible environment for our employees, communities, and local businesses to thrive. With around 2,500 employees delivering a wide range of services across the city, we offer opportunities at every level and in many different areas. Whether you’re just starting out in employment or looking for your next challenge, every role plays a vital part in helping us provide excellent services for the people of Sunderland. Come and be part of something meaningful and help shape the future of our city.

https://www.northeastjobs.org.uk/job/Digital_Inclusion_Apprenticeship/291187 (opens in new tab)

Company benefits

  • Access to Pension Scheme
  • 26 days leave + bank hols
  • Statutory & organisational sick pay
  • 3 days paid leave per year for voluntary work
  • Employee wellbeing support
  • Discounted public transport travel pass

Disability Confident

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

Digital Inclusion Officer

Ask a question

The contact for this apprenticeship is:

LDN APPRENTICESHIPS LTD

The reference code for this apprenticeship is VAC2000016552.

Apply now

Closes in 14 days (Friday 6 March 2026)

After signing in, you’ll apply for this apprenticeship on the company's website.