Apprentice - Welcome Team Assistant

GIANT PROFESSIONAL LIMITED

Uxbridge (UB8 1JG)

Closes in 14 days (Friday 6 March 2026 at 11:59pm)

Posted on 19 February 2026

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Summary

You will learn how to deliver a professional onboarding experience while developing strong communication and organisational skills. You will gain practical experience in administration and reporting, build confidence handling enquiries and work towards your Level 3 Business Administration qualification.

• Wage:

  £18,000 a year

  Check minimum wage rates (opens in new tab)

• Training course: Business administrator (level 3)
• Hours: Monday to Friday 9 am to 6 pm (rotational shift).

  37 hours a week

• Start date:

  Monday 16 March 2026

• Duration:

  1 year 6 months

• Positions available:

  2

Work

Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.

What you'll do at work

• Responding to new employee enquiries via telephone, email and online channels in a timely and professional manner.
• Completing onboarding administration accurately and supporting the preparation of monthly reports.
  Supporting the Welcome Team with sales quotations and related administrative tasks.
• Monitoring shared inboxes and distributing enquiries to the appropriate team members.
• Gathering and reviewing relevant information to respond to product and service enquiries.
• Complying with all relevant legislation, codes of practice and internal policies, including Information Security and Quality requirements.
• Work towards your Business Administration Level 3 qualification.

Where you'll work

Spaces, The Charter Building
Charter Place
Uxbridge
UB8 1JG

Training

Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.

Training provider

LIFETIME TRAINING GROUP LIMITED

Training course

Business administrator (level 3)

Understanding apprenticeship levels (opens in new tab)

What you'll learn

Course contents

• Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
• Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
• Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
• Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
• Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
• Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
• Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
• Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.

Training schedule

This training schedule has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.

Requirements

Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.

Skills

• Communication skills
• IT skills
• Attention to detail
• Organisation skills
• Customer care skills
• Problem solving skills
• Administrative skills
• Team working
• Initiative

Other requirements

All roles at Giant Group are subject to pre-employment checks. We’re proud to be an equal opportunities employer, and welcome applications from all candidates, including those with a disability, who meet the essential criteria for the role. Please note that we may close this advert early, so we encourage early applications.

About this employer

We believe in a world where businesses can engage and manage global talent without any barriers. Established in 1992, Giant Group is a workforce management platform and solutions provider. Our purpose is to support businesses with compliant and efficient solutions ranging from applicant tracking, supply chain management and screening, through to time management, billing and payroll, and a range of employment options, all on a global basis.

To understand more about Giant Group and our services please browse our website at: www.giantgroup.com

https://www.giantgroup.com/ (opens in new tab)

Company benefits

• 31 days holiday, including bank holidays.
• Birthday leave.
• Role-relevant training and development.
• Subsidised gym membership.
• Employee discounts and savings on shopping, travel and more

Disability Confident

A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.

You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.

After this apprenticeship

You have a number of career paths at Giant, including Welcome Team Advisors or moving into other operational, compliance, customer service or administrative roles across the wider Giant businesses. You can achieve this by consistently meeting or exceeding your objectives, growing in your role and with great emphasis on how you demonstrate the Giant people values.

Ask a question

The contact for this apprenticeship is:

LIFETIME TRAINING GROUP LIMITED

The reference code for this apprenticeship is VAC2000016514.

Apply now

Closes in 14 days (Friday 6 March 2026 at 11:59pm)