Apprentice Ad Operations Executive
ADOPSTAR LTD
Cullompton (EX15 1BT)
Closes in 10 days (Tuesday 3 March 2026)
Posted on 19 February 2026
Contents
Summary
The apprenticeship is a customer service specialist qualification and the role is an Ad Operations executive. This role is great for anyone looking to kickstart a career in Ad Operations at an organisation that values learning and development highly.
- Wage
-
£15,704 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
- Training course
- Customer service specialist (level 3)
- Hours
-
Monday - Friday - Core hours of 10am-4pm with flexibility.
40 hours a week
- Start date
-
Wednesday 4 March 2026
- Duration
-
1 year 6 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
- Complete requests from customers in a ticketing system
- Set up, manage and report on digital advertising campaigns in ad serving platforms
- Liaise directly with customers on campaign goals and performance
- Work closely with team members to ensure targets and SLAs are maintained
Where you'll work
Cullompton
EX15 1BT
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
SOUTH WEST ASSOCIATION OF TRAINING PROVIDERS LIMITED
Training course
Customer service specialist (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Business focused service delivery: Demonstrate a continuous improvement and future focussed approach to customer service delivery including decision making and providing recommendations or advice
- Business focused service delivery: Resolve complex issues by being able to choose from and successfully apply a wide range of approaches
- Business focused service delivery: Find solutions that meet your organisations needs as well as the customer requirements
- Providing a positive customer experience: Through advanced questioning, listening and summarising negotiate mutually beneficial outcomes
- Providing a positive customer experience: Manage challenging and complicated situations within your level of authority and make recommendations to enable and deliver change to service or strategy
- Providing a positive customer experience: Use clear explanations, provide options and solutions to influence and help customers make choices and agree next steps
- Providing a positive customer experience: Explore and interpret the customer experience to inform and influence achieving a positive result for customer satisfaction
- Providing a positive customer experience: Demonstrate a cost conscious mind-set when meeting customer and the business needs
- Providing a positive customer experience: Identifying where highs and lows of the customer journey produce a range of emotions in the customer
- Providing a positive customer experience: Use written and verbal communication to simplify and provide complex information in a way that supports positive customer outcome in the relevant format
- Working with customers/customer insights: Proactively gather customer feedback, through a variety of methods. Critically analyse, and evaluate the meaning, implication and facts and act upon it
- Working with customers/customer insights: Analyse your customer types, to identify or anticipate their potential needs and expectations when providing your service
- Customer Service performance: Maintain a positive relationship even when you are unable to deliver the customer’s expected outcome
- Customer Service performance: When managing referrals or escalations take into account historical interactions and challenges to determine next steps
- Service Improvement: Analyse the end to end service experience, seeking input from others where required, supporting development of solutions
- Service Improvement: Make recommendations based on your findings to enable improvement
- Service Improvement: Make recommendations and implement where possible, changes in line with new and relevant legislation, regulations and industry best practice
Training schedule
- The first 3 months, all training is provided in office
- Beyond this, training can take place remotely, with sessions on a weekly basis
Requirements
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Communication skills
- IT skills
- Attention to detail
- Organisation skills
- Customer care skills
- Problem solving skills
- Logical
- Team working
- Initiative
- Non judgemental
- Patience
- Strong attitude for learning
About this employer
Adopstar Ltd is a family run advertising and Ad Operations agency/provider of 15 years, based in Cullompton. Our core values are below:
Live - When you work over half of your lifetime, you should enjoy it.
Learn - Continuous improvement is important to us, we want team members who are curious and have the drive to learn something new every day.
Succeed - We want our team members to want success, for themselves, their team, the company, and our clients and to want to be an important part of all that success.
Belong - We want all of this to happen somewhere people feel they belong.
https://www.adopstar.com/ (opens in new tab)
Company benefits
Working location will be Cullompton (first 3 months), beyond this flexible from home/office (except mandatory Wednesday in office).
Disability Confident
A fair proportion of interviews for this apprenticeship will be offered to applicants with a disability or long-term health condition. This includes non-visible disabilities and conditions.
You can choose to be considered for an interview under the Disability Confident scheme. You’ll need to meet the essential requirements to be considered for an interview.
After this apprenticeship
- Senior Ad Ops executive after 2 years
- Technical Ad Ops executive also possible
Ask a question
The contact for this apprenticeship is:
SOUTH WEST ASSOCIATION OF TRAINING PROVIDERS LIMITED
The reference code for this apprenticeship is VAC2000016484.
Apply now
Closes in 10 days (Tuesday 3 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.