Business Administration Apprenticeship - Housing Support Assistant
LHA HOUSING GROUP LIMITED
Freeth Street, (B16 0QZ)
Closes in 23 days (Monday 16 March 2026)
Posted on 19 February 2026
Contents
Summary
This is a great opportunity to start your career with a growing housing business. You will support onboarding new tenants, manage records, handle enquiries, and deal with issues and complaints. You’ll support housing teams day to day while gaining hands-on experience, with a clear opportunity to build a long-term career within the organisation.
- Wage
-
£15,600 a year
- Training course
- Business administrator (level 3)
- Hours
-
Monday - Friday, 8.00am - 4.00pm (30 min lunch).
37 hours 30 minutes a week
- Start date
-
Monday 23 March 2026
- Duration
-
1 year 3 months
- Positions available
-
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you'll do at work
Duties will include:
- Supporting the onboarding of new tenants, including checks and documentation
- Handling tenant enquiries, issues, and complaints in a professional and timely manner
- Maintaining accurate tenant records and updating internal systems
- Liaising with housing officers, contractors, and external partners
- Assisting with tenancy agreements and general housing administration
- Managing incoming calls, emails, and correspondence
- Supporting compliance and data protection requirements
- Providing excellent customer service to tenants and stakeholders
- Assisting with day-to-day office and administrative tasks
- Supporting community-focused initiatives where required
Where you'll work
Unit 9, Magreal Industrial Estate,
Freeth Street,
B16 0QZ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
Training provider
THE NVQ TRAINING CENTRE LIMITED
Training course
Business administrator (level 3)
Understanding apprenticeship levels (opens in new tab)
What you'll learn
Course contents
- Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
- Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
- Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
- Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
- Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
- Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
- Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
- Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Training schedule
Teaching and learning the skills, knowledge and behaviours within Business Administration.
Requirements
Essential qualifications
GCSE or equivalent in:
- English (grade 4)
- Maths (grade 4)
Share if you have other relevant qualifications and industry experience. The apprenticeship can be adjusted to reflect what you already know.
Skills
- Administrative skills
- Communication skills
- Creative
- Customer care skills
- Flexible
- Initiative
- IT skills
- Patience
- Problem solving skills
- Team working
Other requirements
Have you considered the hours, wage, and location before applying for this role?
About this employer
At LHA Housing Group, we believe that housing is more than just a place to live—it’s the foundation of a thriving community. By working closely with Birmingham City Council, we ensure that our housing projects not only provide shelter but also foster a sense of belonging and support. We focus on creating safe, inclusive environments where individuals and families can rebuild their lives with stability and dignity. Our initiatives go beyond housing, promoting community engagement, local support networks, and social well-being to strengthen neighbourhood for the long term. Together, we are building communities where people feel connected, supported, and empowered to thrive.
After this apprenticeship
This role provides the chance to grow your skills, take on new challenges, and build a rewarding, long-term career with the company, with opportunities to progress and become a manager.
Ask a question
The contact for this apprenticeship is:
THE NVQ TRAINING CENTRE LIMITED
The reference code for this apprenticeship is VAC2000016469.
Apply now
Closes in 23 days (Monday 16 March 2026)
After signing in, you’ll apply for this apprenticeship on the company's website.